ABOUT THE JOB YOU’RE CONSIDERING

You will contribute to all technical aspects of implementing Service Management, Service Integration, and Management solutions for both current and prospective clients using the ServiceNow Platform. This role requires a strong understanding of the ServiceNow Platform and the technologies it integrates with, to deliver development outcomes aligned with business needs.
Hybrid working: The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.
If you are successfully offered this position, you will go through a series of pre-employment checks, including:
identity, nationality (single or dual) or immigration status, employment history going back 3 continuous years, and unspent criminal record check (known as Disclosure and Barring Service)

YOUR SKILLS AND EXPERIENCE

• Experience administering the ServiceNow Platform and working in Agile/Scrum environments
• Proficiency in scripting languages and frameworks: JavaScript, Angular/AngularJS, HTML, CSS, AJAX, and Jelly
• Strong communication skills (written and verbal) and attention to detail
• Solid understanding of relational database concepts
• Experience with LDAP, Active Directory, SSO, email infrastructure, web services, and ITOM

Preferred Certifications:

• ServiceNow Certified System Administrator (CSA)ServiceNow Certified Application DeveloperServiceNow Platform Implementation Specialist

JOB DESCRIPTION

The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance.

JOB DESCRIPTION - GRADE SPECIFIC

The ESM Consultant focuses on all of the Service Integration and Service Management lifecycle stages and associated processes. They are a recognized subject matter expert in one or more of the lifecycle stages or processes. They are an expert in related areas such as governance, industry standards or regulatory compliance. This role provides SME in one or more areas of Service Integration, builds customer relationship, and delivers specific process to support the overall engagement.â€

• Play a central role in the technical implementation of ServiceNow, applying Service Management practices aligned with Capgemini and industry standards
• Co-design and develop new ServiceNow applications, solutions, and services as needed
• Take ownership of complex business requirements and deliver them with support from the ServiceNow Business Analyst
• Collaborate with the Business Analyst to estimate effort for release planning
• Apply your technical expertise to ensure optimization and compliance in the use of the ServiceNow Platform by IT organizations
  You can bring your whole self to work. At Capgemini building an inclusive future is part of everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone.