QUALIFICATIONS & EXPERIENCE

• Minimum of 4+ years’ experience in the administration / configuration/Upgrades/ development/ implementation of ServiceNow.
• Working knowledge of ITSM Modules, Integration, ITOM and Discovery Modules, Asset Management, Self Service & Service Catalog Module of ServiceNow.
• Working knowledge on Custom app development, CSM and Portal design.
• Experience of Java and python scripting is highly desirable.
• Demonstrated technical experience with Power Platform or similar low code platforms.
• Solid knowledge of application development / configuration is required.
• Good understanding of the ServiceNow Support Portal (HI Portal) used for managing ServiceNow Support.

CAPGEMINI IS A GLOBAL BUSINESS AND TECHNOLOGY TRANSFORMATION PARTNER, HELPING ORGANISATIONS TO ACCELERATE THEIR DUAL TRANSITION TO A DIGITAL AND SUSTAINABLE WORLD, WHILE CREATING TANGIBLE IMPACT FOR ENTERPRISES AND SOCIETY. IT IS A RESPONSIBLE AND DIVERSE GROUP OF 340,000 TEAM MEMBERS IN MORE THAN 50 COUNTRIES. WITH ITS STRONG OVER 55-YEAR HERITAGE, CAPGEMINI IS TRUSTED BY ITS CLIENTS TO UNLOCK THE VALUE OF TECHNOLOGY TO ADDRESS THE ENTIRE BREADTH OF THEIR BUSINESS NEEDS. IT DELIVERS END-TO-END SERVICES AND SOLUTIONS LEVERAGING STRENGTHS FROM STRATEGY AND DESIGN TO ENGINEERING, ALL FUELLED BY ITS MARKET LEADING CAPABILITIES IN AI, CLOUD AND DATA, COMBINED WITH ITS DEEP INDUSTRY EXPERTISE AND PARTNER ECOSYSTEM. THE GROUP REPORTED 2024 GLOBAL REVENUES OF 22.1 BILLION EURO.

LI-BS

• Monitor the incident, problem and service requests queue ensuring ticket resolved/ fulfilled on time and within SLA.
• Perform regular patching and monitoring, and annual platform upgrade ensuring service is always available and supportable.
• Develop, test and implement solutions in the ServiceNow platform based on Business Requirement Specifications
• Work closely with business analysts & project managers to provide guidance and a subject matter expert recommendation.
• Execute technical solutions in capacity as a ServiceNow consultant; taking responsibility for the end-to-end delivery of the ServiceNow bases solutions, from conceptualization to configuration and enhancement of the ServiceNow platform as well as release management and implementation.
• Provide development and customization of ServiceNow including but not limited to screen and form design, workflow development, dashboard and report configuration, data imports, integration with internal and external systems and other third-party software, scripting.
• Proactively identify areas that require improvement and propose solutions to address them; input into the Continuous Service Improvement team ServiceNow lead.
• Adhere to the Agile methodology of project delivery when releasing new solutions and ITIL process compliance.
• Maintain a comprehensive testing protocol for ServiceNow releases and instance upgrades ensuring application compatibility and system stability.
• Develop and maintain documentation for all aspects of the ServiceNow implementation and ensure that the ServiceNow knowledge base is up to date and accurate,