DESCRIPTION

The role will be working with the Service Delivery Manager to develop ServiceNow with a focus on ITSM/ITAM modules.

SKILLS, KNOWLEDGE AND EXPERTISE

• Proven hands-on development experience in ServiceNow, including scripting (JavaScript), flow design, and custom application development.
• Strong understanding of ServiceNow core modules: Service Catalog, Request Management, Change Management, and CMDB.
• Experience working with IntegrationHub and Azure spokes and Workflow Designer.
• Familiarity with ITSM processes, especially around Change, Problem, and Configuration Management.
• Ability to interpret business requirements into scalable, maintainable ServiceNow solutions.
• Effective communicator with experience working across IT and business teams.
• ServiceNow Certified System Administrator (CSA) – required.
• ServiceNow Certified Application Developer – preferred.
• ITIL v3 or v4 Foundation certification, or relevant experience in IT operations.
• Experience with Agile development methodologies and tools.

• Develop and deploy ServiceNow workflows and automation using Azure spokes and Integration. Hub to improve operational efficiency and user experience.
• Build and enhance business process solutions for HR and IT teams, particularly within the Joiner/Mover/Leaver processes, including workflow automation, form design, and catalog item configuration.
• Configure and maintain the CMDB, including CI class creation/modification and relationship mapping to ensure data integrity and support ITSM processes like Problem Management.
• Develop custom applications and modules within the ServiceNow platform to meet evolving business requirements.
• Design and implement Service Catalog items, approval workflows, and request management processes.
• Provide technical expertise on the capabilities and limitations of the ServiceNow platform and recommend best-practice solutions.
• Develop and configure the Change Enablement module in alignment with ITIL practices and business requirements.