JOB SUMMARY

We are seeking a skilled ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in developing and implementing ServiceNow solutions, ensuring that our service management processes are efficient and effective. This role requires a blend of technical expertise and problem-solving skills to enhance our IT service management capabilities.

MUST HAVE SKILLS

• Able to commute to the central Leeds office.
• Minimum of 5 years of experience as a ServiceNow Developer or in a similar role involving service operations tooling.
• Extensive experience & understanding of ServiceNow development, including scripting (JavaScript, Glide).
• Strong understanding of ServiceNow modules & processes underpinning; ITSM, PA, CSDM, CMDB, Employee Centre & Integration Hub (REST & SOAP web services & API integrations).
• Familiarity with AWS services related to service operations, such as AWS Lambda,
• CloudFormation, and Step Functions.
• Experience with DevOps practices, CI/CD pipelines, and infrastructure-as-code.
• Strong problem-solving skills with a focus on continuous improvement and automation.
• Good understanding of ServiceNow out of the box architecture.
• Good understanding of other platforms such as; GitHub, Jira, Confluence
• Proven experience in developing & implementing innovative solutions on (but not limited to), the ServiceNow platform, driving thought leadership.
• Effective communication & interpersonal skills, with the ability to work collaboratively in a fast-paced environment, potentially across multiple customer environments.

PREFERRED SKILLS

• ServiceNow Certified System Administrator (CSA).
• ITIL v4 qualified.
• Experience with Agile/Scrum methodologies & tools.
• ServiceNow Certified Implementation Specialist (CIS), or other relevant certifications.
• Experience in designing and implementing AI solutions to enhance service operations capabilities.
  If you are passionate about leveraging technology to improve service delivery and have the required skills, we encourage you to apply for this exciting opportunity.
  Job Types: Full-time, Permanent
  Pay: £55,000.00-£75,000.00 per year

Additional pay:

• Bonus scheme
• Performance bonus
• Yearly bonus

Benefits:

• Life insurance

Schedule:

• Monday to Friday

Experience:

• ServiceNow: 5 years (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (required)

Work Location: In person
Application deadline: 11/04/2025
Reference ID: IJP - SNDLDS - 02
Expected start date: 27/04/202

• Platform Development & Configuration:
• Design, develop, and implement innovative solutions across ServiceNow, observability, alerting, and AWS-related tooling, including custom applications, integrations, AI & flows.
• Develop applications and integrations across platforms such as ITSM, ITOM, PA, CSM, SPM, CSDM, CMDB, Employee Centre, Integration Hub, and observability tools (e.g., Datadog, Splunk, AWS CloudWatch, Prometheus, etc.).
• Ensure seamless interoperability between service operations tooling and cloud-native environments.

Technical Leadership & Collaboration:

• Serve as a technical lead, providing guidance & best practices across service operations platforms.
• Collaborate with internal and external stakeholders to gather & analyse requirements, translating & documenting these into effective solutions.
• Support internal Mastek growth and innovation workstreams as well as leading them.
• Foster collaboration between ServiceNow and broader service operations tooling, ensuring integration and automation opportunities are maximised.
• Innovation & Continuous Improvement:
• Stay current with industry best practices and emerging technologies in service operations tooling, including observability and alerting.
• Drive innovation by integrating and optimising monitoring solutions within service management workflows.
• Develop proof-of-concept (POC) solutions for new features and capabilities across observability and ITSM platforms.
• Lead cross-team initiatives to drive innovation, with the potential for reuse across multiple customer environments.