QUALIFICATIONS

• Bachelors degree in Information Systems, Business Analytics, Data Management, or a related field.
• Experience in data operations, incident management, or a similar coordination role.
• Strong organizational skills with the ability to manage multiple incidents and priorities simultaneously.
• Familiarity with data governance concepts, stakeholder roles (e.g., stewards, TALs, owners), and data lifecycle principles.
• Experience with reporting tools such as Tableau and QuickSight
• Experience with using ServiceNow
• Proficiency in Excel, and knowledge of SQL or scripting languages is a plus.
• Excellent communication and facilitation skills across technical and non-technical audiences.
  Job Type: Fixed term contract
  Work Location: In perso

• Incident Coordination
• Serve as the central point of contact for data incidents from identification through resolution.
• Facilitate triage meetings and drive accountability among data owners, stewards, technical leads (TALs), and other stakeholders
• Ensure incident ownership is clearly assigned and follow-ups are tracked to completion.
• Stakeholder Engagement
• Communicate incident status, root causes, and resolution plans clearly and regularly to impacted teams.
• Escalate blockers or delays to leadership when needed to avoid service disruption or data quality degradation.
• Metrics Reporting Maintain dashboards and reports that track data incident volume, resolution time, root cause trends, and stakeholder performance.
• Provide regular updates to forums with clear, data-driven narratives and insights.
• Identify recurring issues and recommend preventative measures based on incident trends.
• Process Improvement
• Collaborate with IT and business teams to improve incident management workflows and define SLAs.
  Contribute to the development of playbooks and best practices for incident response and stakeholder coordination.