WHO WE ARE

Jolera offers MSPs & IT solution providers next-generation managed services, enabling them to create world-class experiences for their clients. Your clients receive award-winning solutions built on over 20 years of experience servicing businesses worldwide.
We’ve helped transform hundreds of MSPs & solution providers worldwide! With our collection of tenured experts, we provide an elevated managed service experience for a variety of clients. At Jolera, we treat each MSP partner with specialized care and uniquely organize our products for your individual business needs.

WHO YOU ARE

We are seeking an experienced ServiceNow Developer with a strong focus on Domain Separation within a TPSM (Third-Party Service Management) instance.The ideal candidate will possess in-depth knowledge of:
-ServiceNow platform development, with a specific emphasis on implementing and managing domain separation
-Ensuring secure, multi-tenant functionality across distinct business units.
-Developing, configuring, and supporting ServiceNow applications, workflows, and integrations while ensuring the integrity of data isolation and segregation in a TPSM environment.

QUALIFICATIONS

Minimum of 3 years of experience as a ServiceNow Developer with strong knowledge of domain separation on ServiceNow, preferably in a TPSM instance.
Experience in designing, implementing, and managing domain separation models in ServiceNow.
Proven track record in developing and customizing ServiceNow applications, workflows, and business rules.

SKILLS & KNOWLEDGE

Proficiency in ServiceNow platform features, including ServiceNow Studio, Business Rules, Script Includes, Workflows, Scheduled Jobs, Service Catalog, Service Portal, and Notifications.
Strong understanding of ServiceNow domain separation concepts, including data partitioning, user roles, security, and multi-tenant configurations.
Familiarity with TPSM (Third-Party Service Management) processes, configurations, and workflows.
Proficiency in JavaScript, REST/SOAP Web Services, and API integrations with external systems.
Experience with Role-Based Access Control (RBAC), Access Control Lists (ACLs), and data security measures in a multi-domain ServiceNow environment.

PREFERRED QUALIFICATIONS

-Experience with multi-instance configurations in a domain-separated environment.
-Ability to work in a fast-paced environment with multiple competing priorities.
-Strong communication skills with the ability to work collaboratively in a team and interact with both technical and non-technical stakeholders.
-Strong understanding and practical experience implementing ITIL best practices and following structured Change Management Processes.
-Experience with Agile development methodologies.