COMPANY OVERVIEW:

We are a dynamic and forward-thinking organization committed to leveraging cutting-edge technology to streamline business operations. We are dedicated to providing innovative solutions that enhance productivity, improve service delivery, and create value for our clients. As we expand our IT services, we are seeking a talented and experienced ServiceNow Developer to join our team.

ROLE OVERVIEW:

The ServiceNow Developer will play a crucial role in the design, development, and implementation of ServiceNow applications and solutions that support the business needs of the organization. This position requires an individual with a strong technical background in ServiceNow, exceptional problem-solving skills, and a passion for delivering high-quality service management solutions.

KEY RESPONSIBILITIES:

• Design, develop, and customize ServiceNow applications and modules based on business requirements.
• Work closely with business process managers and other team members to collaborate on solutions involving ServiceNow functionality.
• Create and manage workflows, business rules, UI actions, UI policies, and other ServiceNow components.
• Implement and maintain ServiceNow integrations with other enterprise systems and applications, such as Active Directory, Intune, HRIS, Jira, etc.
• Perform system administration tasks including system configurations, updates, and user management.
• Monitor and maintain the health, performance, and security of the ServiceNow platform.
• Collaborate with stakeholders to understand and translate business requirements into technical solutions.
• Provide technical support and troubleshooting for ServiceNow-related issues and inquiries.
• Work closely with the IT team to ensure seamless integration and alignment with other IT initiatives.
• Document system configurations, workflows, and other technical processes.
• Provide training and support to end-users and administrators on ServiceNow functionalities and best practices.
• Stay updated with the latest ServiceNow features, technologies, and best practices.
• Identify opportunities for process improvements and recommend solutions to enhance the ServiceNow platform.