ServiceNow Developer at Serco Plc

Metropolitan Borough of Solihull, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

27 Dec, 25

Salary

65000.0

Posted On

28 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, ITSM, HR, CSM, CMDB, Agile, ITIL, Critical Thinking, Interpersonal Skills, User-Focused Improvement, System Administrator Certification, Technical Best Practice

Industry

Facilities Services

Description

ServiceNow Developer Hybrid – Attached to the Solihull Office Full Time, Permanent Up £65,000 per annum + aligned company benefits We are seeking a driven ServiceNow Developer to play a pivotal role in shaping the future of ServiceNow in Serco. You’ll be joining at an exciting time as we grow our in-house team, expand our use of ServiceNow across the business, and transform users’ ways of working. As part of this you’ll: Implement and configure a range of modules to meet business requirements Participate actively in team meetings, Agile ceremonies, project meetings and customer sessions Ensure development and configuration activities are delivered within provided estimates, meeting commitments to stakeholders Drive ServiceNow change initiatives from initiation to completion Drive ServiceNow adoption within Serco, advocating for solutions that drive tangible improvements for our customers Identify and mitigate project issues and risks, working closely with team member Develop and maintain effective working relationships with team members and customers Adhere to internal processes and compliance requirements What you’ll need to do the role: Ability to think critically and proactively to challenge solutions and existing processes Strong interpersonal skills to positively engage others in new ways of thinking and collaboratively problem-solve A passion for user-focused improvement and ServiceNow Certified System Administrator Certification Proven experience with ServiceNow modules such as ITSM, HR, CSM, CMDB preferable Understanding of technical best practice Familiarity with Agile development Experience of ITIL teams and processes What we offer: Flexible working considered Pension – 6% A company passionate about diversity and inclusion Growth and development opportunities – Serco will support with a range of qualifications A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health Plans and more Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure and Hospitality discounts Up to 25 days annual leave plus bank holidays, with the option to purchase more Life assurance All Serco employees must ensure that their current line manager is aware of their application. For confidential enquiries please contact MyHR. Serco are Disability Confident Leader employers and are committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

Responsibilities

The ServiceNow Developer will implement and configure various modules to meet business requirements and drive ServiceNow change initiatives from initiation to completion. They will also ensure development activities are delivered within estimates and advocate for solutions that improve customer experiences.