ServiceNow Developer - Full time permanent position
Sydney CBD- Hybrid work model
About Us
At Uniting NSW.ACT, we’re committed to delivering exceptional service to our community. As part of our Digital Technology department, we’re seeking a talented Developer with expertise in ServiceNow to join our team. This role offers the opportunity to contribute to our IT Service Centre’s technology roadmap and play a pivotal role in developing innovative solutions.
Role Overview
We are seeking a skilled Developer with 7-10 years of overall IT experience, including 4-5 years of hands-on development experience in ServiceNow. The ideal candidate will have a strong background in ServiceNow Development, integration, and platform administration, with a focus on delivering high-quality solutions aligned with our organisation’s goals.

Key Responsibilities

• Design and develop end-to-end solutions aligned with the Uniting ITSC technology roadmap.
• Implement Virtual Agent solutions with Natural Language Understanding (NLU), with a preference for experience in Generative AI implementation.
• Integrate ServiceNow with MS Teams and other relevant platforms.
• Work independently with business stakeholders to understand requirements and develop solutions.
• Contribute to the implementation of best practices, frameworks, and standards for ServiceNow development.
• Provide operational support and mentorship to junior developers as needed.
• Collaborate with BAU teams and Subject Matter Experts (SMEs) to ensure timely and high-quality product releases.
• Execute update set deployments, coordinate upgrades, and follow change management procedures.
• Foster a Centre of Excellence in ServiceNow platform across various business domains.

Qualifications and Experience

• 7-10 years of overall IT experience, with 4-5 years of ServiceNow development experience.
• Solid experience in Virtual Agent implementation with NLU is a must, experience
• Generative AI implementation with Virtual Agent will be much appreciated
• Development experience in ServiceNow integration with MS Teams and other platforms.
• Development experience in ServiceNow ITSM, Service Request/catalogue, Employee Centre/Portal, and HRSD modules.
• Strong understanding of Agile methodologies and monthly sprint cycles.
• Excellent written and verbal communication skills.
• Able to work independently with the business. Understand Virtual agent conversations from the business, document the business/technical flow and develop them for business review and feedback.
• Experience of working within Agile and monthly sprint cycles.
• Ability to work collaboratively in a complex organisation and manage through influence.
• ServiceNow developer certification (CAD) is a plus.

Desired Skills

• Knowledge of Scrum Agile environment.
• Experience in continuous software integration.
• Familiarity with application development frameworks and test-driven development.
• Proficiency in performance tuning, code profiling, and Object-Oriented Design Principles.
• Ability to translate business requirements into technical specifications.
• Experience in providing solution estimates and identifying Quality of Service requirements.
• Exposure to HR and IT service designs, Jira administration, and BAU improvements.

What We Offer You

• A rewarding career with a leading human services organisation.
• Up to $18,550 NFP salary packaging available.
• Access to our U rewards program with exclusive discounts.
• Flexible work hours for work-life balance.
• Affordable access to Fitness Passport— discounted gym memberships to support your best life.
• A supportive and inclusive and collaborative work environment.
• Opportunities for professional growth.
• Purchase of additional leave.

How to apply: Send your CV and a brief cover letter highlighting why this role appeals to you - Applications reviewed upon receipt.
For all questions, please don’t hesitate to contact Fabio Ioviero via email at fioviero@uniting.org.
When you’re part of Uniting NSW.ACT, you’re part of a diverse, purpose-led team of people who are really making a difference to the world around them.
Uniting contributes to the work and mission of the Uniting Church in NSW and the ACT through social justice advocacy, community services and spiritual care. Our purpose is to inspire people, enliven communities and confront injustice.
We provide support for people through all ages and stages of life, with a focus on those experiencing disadvantage and vulnerability.
We acknowledge the Sovereignty of First Nations people over the lands of Australia and are committed to meaningful change so that First Nations people are strong, thriving and self-determining.
Uniting is a Child Safe Organisation, committed to the safety, wellbeing and inclusion of children and young people. We are proud of the diversity of our people and always welcome everyone, exactly as they are

• Design and develop end-to-end solutions aligned with the Uniting ITSC technology roadmap.
• Implement Virtual Agent solutions with Natural Language Understanding (NLU), with a preference for experience in Generative AI implementation.
• Integrate ServiceNow with MS Teams and other relevant platforms.
• Work independently with business stakeholders to understand requirements and develop solutions.
• Contribute to the implementation of best practices, frameworks, and standards for ServiceNow development.
• Provide operational support and mentorship to junior developers as needed.
• Collaborate with BAU teams and Subject Matter Experts (SMEs) to ensure timely and high-quality product releases.
• Execute update set deployments, coordinate upgrades, and follow change management procedures.
• Foster a Centre of Excellence in ServiceNow platform across various business domains