ServiceNow Development Analyst at myCareer - NSW Government

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

21 Jun, 26

Salary

125720.0

Posted On

23 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Development, JavaScript, HTML, CSS, Glide Scripting, ITSM, ITOM, HRSD, REST APIs, SOAP APIs, ServiceNow Best Practices, Problem Solving, Communication, ServiceNow Certified Application Developer, ServiceNow System Administrator

Industry

Government Administration

Description

Clerk Grade: Clerk Grade 7/8 Salary Range: $113,574 - $125,720 plus superannuation and leave loading Employment Type: Full-Time, Temporary up to Mar 2027 Location: Sydney - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies. Application Closing: Monday, 30th March 2026 [10:59am] About Us Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW. About the team Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services. We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments. What you will do We are seeking a skilled ServiceNow Developer to join our dynamic ServiceNow Platform Management team. In this role, you will design, develop, and implement ServiceNow solutions to meet business requirements. You’ll collaborate with stakeholders, administrators, and other developers to maintain and enhance our ServiceNow environment. Prepare specialised, well-structured code that complies with specifications and standards, as required by the product definition to enable application development in a timely manner Contribute technical expertise to requirements analysis to enhance the quality of the solution design for new or existing applications to ensure fit for purpose Complete testing and gather feedback to improve the quality and reduce operational risk of the developed application, ensuring that the risks associated with deployment are adequately understood, documented and recommendations for mitigation strategies are identified to inform decision making Undertake post-release activities to develop a base of knowledge to be incorporated in future build and release cycles in compliance with release and change management processes Provide 3rd level application support and problem resolution to minimise the impact of application related service outages, complying with incident and problem management processes and service levels Identify and explore opportunities for service and business improvement including analysis and response to customer feedback and insights and contribute to ongoing improvements to products and service delivery, recognising the potential for automation of processes About You The successful candidate must demonstrate strong capabilities in: Hands-on experience with ServiceNow development. Proficient in JavaScript, HTML, CSS, and ServiceNow Glide scripting. Experience with ServiceNow modules such as ITSM, ITOM, or HRSD. Knowledge of REST/SOAP APIs and third-party integrations. Strong understanding of ServiceNow best practices and implementation methodologies. Excellent problem-solving and communication skills. ServiceNow Certified Application Developer (CAD) or ServiceNow System Administrator (CSA) certification preferred. Essential requirements To be considered for roles in the NSW public sector, applicants must: Be NSW residents or willing to relocate. Hold appropriate working rights for the type of employment offered: Ongoing (permanent) roles require Australian citizenship or permanent residency. Temporary roles require valid work rights for the full duration of the role. More information is available in the PSC Essential Requirements Factsheet. What we need from you An up-to-date CV (max 5 pages) and a cover letter (max 2 pages) outlining how your knowledge, skills and experience are aligned to the role. In your cover letter please share your motivation for applying for this position and your relevant skills. Please note that assessments will be conducted for this role. This involves submitting your application for review, an interview, workplace assessment and reference checks. A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements Salary Grade 7/8, with the base salary for this role starting at $113,574 base plus superannuation Click Here to access the Role Description. For enquiries relating to recruitment please contact Michael Yoon via michael.yoon@customerservice.nsw.gov.au. Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description. Closing Date: Monday, 30th March 2026 [10:59am] Careers at Department of Customer Service A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state. Belong in our diverse and inclusive workplace The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our full diversity and inclusion statement here. We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact michael.yoon@customerservice.nsw.gov.au or 02 9494 8351. For more information, please visit Information on some of the different types of disabilities Information on adjustments available for the recruitment process

Responsibilities

The role involves designing, developing, and implementing ServiceNow solutions to meet business requirements while preparing specialized, well-structured code that adheres to specifications and standards. Responsibilities also include providing 3rd level application support, resolving problems, and identifying opportunities for service and business improvement through analysis and automation.