ENGLISH WILL FOLLOW

Position: Responsable de l’Engagement - Bilingue
Location: À distance- n’importe où au Canada fuseau horaire EST
Durée: 12 mois

QUALIFICATIONS REQUISES

• Diplôme universitaire ou expérience équivalente
• 5 ans ou plus d’expérience en services professionnels et en consultation, avec une spécialisation dans les projets ServiceNow
• Certification en gestion de projet (PMP ou équivalent) et expérience en méthodes Agile/Scrum souhaitées
• Capacité démontrée à diriger des équipes et à gérer des projets ServiceNow complexes de grande envergure
• Excellentes compétences en communication et en relations interpersonnelles, avec la capacité à évoluer dans des environnements culturellement et linguistiquement diversifiés
• Maîtrise bilingue (anglais et français, selon les besoins du client ou de la région)
• Certifications ServiceNow (par ex. : administrateur système, ITIL Foundations) ou accréditations de formation pertinentes fortement recommandées
• Expérience dans la gestion de plusieurs projets simultanément et dans la mise en œuvre d’améliorations continues

REQUIRED QUALIFICATIONS

• Bachelor’s degree or equivalent experience.
• 5+ years’ experience in professional services and consulting, with a focus on ServiceNow projects.
• Project management certification (PMP or similar) and Agile/Scrum experience preferred.
• Proven ability to lead teams and manage large, complex ServiceNow implementations.
• Strong communication and interpersonal skills, with the ability to operate in culturally and linguistically diverse environments.
• Bilingual proficiency (e.g., English and French, as required by the client or region).
• ServiceNow certifications (e.g., System Administrator, ITIL Foundations) or any training accreditation preferred are highly desirable.
• Experience managing multiple projects simultaneously and driving continuous improvement.

PREFERRED SKILLS

• Experience in global, multi-geography implementations.
• Pre-sales or solution scoping experience, including RFP responses and cost estimation.
• Track record of publishing thought leadership or presenting to C-level executives4.
• Ability to facilitate cross-functional workshops and foster engagement from all participants, leveraging bilingual skills for effective communication.
  Job Type: Full-time
  Pay: $70.00-$80.00 per hour

Benefits:

• Paid time off

Schedule:

• Monday to Friday

Language:

• French (required)

Work Location: Remot

• Acts as primary point of contact for customer resources, project activities, and escalations as required to achieve expected outcomes
• Lead the delivery team throughout the engagement, often in collaboration with services partners, ensuring all team members understand their tasks and deliverables
• Serve as the single point of contact for client engagements, fostering strong client relationships and ensuring clear, consistent communication in both required languages, as required.
• Manage project governance, scope, timeline, budget, risk, change management, resourcing, reporting, and financials.
• Apply expertise in ServiceNow methodologies (such as “NowCreate” or other practice methodologies) to promote successful and efficient project delivery.
• Collaborate with stakeholders such as, partners, and clients to understand business objectives, challenges, and value drivers, ensuring alignment between project deliverables and client goals.
• Mentor and guide team members to achieve project objectives and promote customer success.
• Identify gaps between actual progress and project plans, proposing solutions and driving resolution.
• Lead multiple concurrent projects (if needed), ensuring quality, compliance, and client satisfaction.
• Facilitate workshops and meetings, often requiring the ability to communicate effectively in multiple languages.
• Organizes the project kickoff and process workshop(s) – Facilitates activities through training, testing, go-live, and post go-live support