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ServiceNow Engagement Manager at NTT DATA

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

10 Feb, 26

Salary

0.0

Posted On

12 Nov, 25

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Project Management, Agile, Scrum, Client Relationship Management, Financial Oversight, ITSM, ITOM, HRSD, CSM, GRC, Stakeholder Engagement, Conflict Resolution, PMP, CSA, CIS

Industry

IT Services and IT Consulting

Description

- Lead the end-to-end delivery of ServiceNow projects, ensuring alignment with client goals, timelines, and budgets. - Manage multiple concurrent engagements, each with distinct scope and complexity. - Oversee project planning, execution, and governance using Agile and Scrum methodologies. - Facilitate sprint planning, backlog grooming, and retrospectives; serve as Scrum Master for delivery teams. Client Relationship Management - Build and maintain strong executive-level relationships with clients, acting as the primary point of contact for delivery. - Host client workshops to gather requirements, align expectations, and drive consensus on delivery plans. - Ensure high levels of client satisfaction and proactively address risks and escalations. Financial Oversight - Manage project budgets exceeding $1M+, including forecasting, variance analysis, and profitability tracking. - Review and approve Statements of Work (SOWs), change orders, and resource allocations. - Monitor utilization and ensure delivery teams are aligned with financial targets. - Provide strategic guidance on ServiceNow platform capabilities across modules such as ITSM, ITOM, HRSD, CSM, and GRC. - Collaborate with technical leads and architects to ensure solution integrity and platform scalability. - Support platform governance, roadmap development, and value realization initiatives. - 10+ years of project and delivery management experience in IT consulting. - 5+ years of hands-on experience with ServiceNow implementations. - Proven ability to lead Agile/Scrum teams and facilitate client workshops. - Strong financial acumen with experience managing multimillion-dollar budgets. - Excellent communication, stakeholder engagement, and conflict resolution skills. - PMP or equivalent required, CSA and/or 1 CIS-(any) preferred.

Responsibilities

Lead the end-to-end delivery of ServiceNow projects while managing multiple concurrent engagements. Oversee project planning, execution, and governance using Agile and Scrum methodologies.