ServiceNow Engineer at Fortive

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

26 Feb, 26

Salary

0.0

Posted On

28 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Development, JavaScript, Glide API, ServiceNow Scripting, ITSM, ITOM, CSM, CMDB/CSDM, SecOps, HRSD, Agile Methodology, Integration, Problem-Solving, Communication, Customer Service, User Experience

Industry

electrical;Appliances;and Electronics Manufacturing

Description

Collaborate with stakeholders to gather requirements and translate them into technical solutions. Design and develop solutions on the ServiceNow platform. Implement integrations between ServiceNow and other enterprise applications. Ensure compliance with ServiceNow development standards, low-code/no-code, configuration-not-customization and other best practices. Maintain a high standard of code quality by writing clean, efficient, and maintainable code optimizing for performance Ensure that our ServiceNow services are interoperable, maintainable, and scalable, supporting seamless employee and customer experiences. Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations. Stay updated with the latest ServiceNow features and enhancements and recommend improvements. Communicate technical problems and solutions to both technical and non-technical audiences. Participate in process design workshops and kaizen events. Other Duties as assigned or required. Occasional travel both nationally and internationally. Required: Bachelor's degree in Computer Science, Information Technology, or related field. Strong passion for customer service and user experience. Excellent problem-solving and communication skills. Comfortable working in a lean, fast-paced technology environment with high expectations. 3+ years of experience in ServiceNow development and administration. Strong familiarity with the core ServiceNow platform and proven experience in at least two of the following capabilities - ITSM, ITOM, CSM, CMDB/CSDM, SecOps, HRSD. Ability to understand business requirements and convert them into technical designs. Proven bias for low-code/no-code approaches to development. Proficiency in JavaScript, Glide API, and ServiceNow scripting. Experience integrating ServiceNow with other enterprise systems. Familiarity with the Agile methodology and working with Stories and Sprints to deliver new capabilities. Ability to work effectively in a team environment with aggressive deadlines and multiple priorities. Ability to work independently with minimal supervision while delivering results. Acts as a mentor and resource for other colleagues. Ability to lead small projects with manageable risks. Track record of driving CMDB and CSDM adoption, preferably with evidence of applying controls around configuration data quality across multiple sources Experience with Service Portal/Employee Center, Flow Designer, Integration Hub, NowAssist, Virtual Agent, AI Search, Performance Analytics, Platform Analytics, dashboards and reporting. Evidence of commitment to continuous learning via certifications or attendance at conferences.

Responsibilities

Collaborate with stakeholders to gather requirements and translate them into technical solutions on the ServiceNow platform. Act as Tier 3 escalation point for the ServiceNow Operations team to assist with resolution of issues with ServiceNow applications or integrations.