ServiceNow Engineer II at XO Health Inc

, , India -

Full Time

Start Date

Immediate

Expiry Date

19 Dec, 25

Salary

3700000.0

Posted On

20 Sep, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Customer Service Management, Healthcare & Life Sciences, JavaScript, HTML, CSS, AngularJS, REST, SOAP, AWS, DevOps, CI/CD, HIPAA, Integration Hub, Flow Designer, Automated Test Framework

Industry

Insurance

Description

XO Health believes healthcare is fixable. Become part of the community changing the face of the industry. XO Health is the first health plan designed by and for self-insured employers that delivers a more unified health experience for everyone – from those who receive care, to those who deliver it, to those who pay for it. We are growing a multi-disciplinary team of diverse and digitally empowered employees ready to rebuild trust in healthcare through comprehensive and unified transformation. ServiceNow Engineer II - India (Remote) About the Role: We are looking for a hands-on ServiceNow Engineer II to partner with our ServiceNow Architect in building and rolling out a scalable, enterprise-grade platform tailored to healthcare insurance operations. You’ll take the Architect’s design blueprints and turn them into reality—configuring, developing, testing, and deploying ServiceNow Customer Service Management (CSM) and Healthcare & Life Sciences (HCLS) modules to support customer service, case management, utilization management, and core healthcare insurance workflows. Key Responsibilities Implementation & Configuration Module Setup Configure and customize ServiceNow CSM modules: account & contact management, entitlements, case management, knowledge, and omni-channel support. Implement and tailor HCLS modules (Member Services, Provider Relations, Utilization Management) per design specifications. Workflow Development Build out case management flows: claims intake, adjudication, grievances, and appeals using CSM case stages, SLAs, and assignment rules. Develop utilization management processes: prior authorization requests, medical necessity reviews, care coordination tasks. Portals & Self-Service Create and enhance the Customer Service Portal and Member/Provider portals using Service Portal Designer and UI Builder. Implement client scripts, UI policies, and UI actions to enforce business rules and streamline user experience. Integrations & Automations API & MID Server Develop integrations via REST/SOAP APIs, Integration Hub spokes, and MID Server for secure data exchange with AWS Data Lake, Microsoft 365/SharePoint, and external claims systems. Automate batch transfers (sFTP) and event-driven messaging (EventBridge, Kafka). Orchestration & Flow Designer Leverage Flow Designer and ServiceNow Orchestration to automate end-to-end processes (e.g., case routing, entitlement checks, document generation, notifications). DevOps & CI/CD Implement application lifecycle management using Git, Jenkins (or Azure DevOps), and ServiceNow Update Sets. Assist in authoring Infrastructure as Code (Terraform/CloudFormation) for development/test environments. Testing, Deployment & Support Quality Assurance Write Automated Test Framework (ATF) tests and coordinate UAT with business and QA teams. Conduct performance and load testing; troubleshoot and optimize bottlenecks. Release Management Manage deployments across Dev → QA → Prod using change management best practices. Package update sets, scoped apps, and manage application dependencies. Production Support Provide Tier-2/3 support: incident triage, root cause analysis, and system maintenance. Monitor platform health, tune performance, and apply patches/upgrades. Collaboration & Documentation Cross-Functional Teamwork Work closely with the Architect to clarify requirements, suggest optimizations, and ensure alignment to the overall solution design. Partner with business analysts, QA engineers, and stakeholders to translate needs into technical deliverables. Documentation & Training Produce clear technical documentation: design specs, runbooks, integration guides, and KB articles. Train support teams and end-users on portal usage, new features, and troubleshooting. Qualifications Technical Skills ServiceNow Expertise 5+ years in ServiceNow development/implementation, with a focus on CSM and HCLS modules. Strong experience with scoped apps, Update Sets, Flow Designer, Service Portal, and UI Builder. Development & Scripting Proficient in JavaScript (server & client), HTML, CSS, and AngularJS/Foundation (for legacy portals). Skilled with ServiceNow APIs, Integration Hub, and MID Server. Integrations & Cloud Hands-on with REST/SOAP integrations, sFTP, and event-driven architectures. Familiarity with AWS services (S3, Lambda, API Gateway) and Microsoft Graph API. DevOps & Testing Knowledge of CI/CD pipelines (Git, Jenkins, Azure DevOps) and ATF. Experience with test-driven development and performance testing. Healthcare Domain Understanding of health insurance processes (claims, enrollment, utilization management). Familiarity with HIPAA, HL7, ACA, and other regulatory frameworks. Soft Skills Strong problem-solving mindset and attention to detail. Excellent verbal and written communication, able to explain technical concepts to non-technical stakeholders. Collaborative team player comfortable in Agile/Scrum environments. Required Certifications ServiceNow: Certified System Administrator (CSA) & Certified Implementation Specialist – CSM/HCLS. Preferred Certifications Cloud: AWS Certified Developer / Solutions Architect. Healthcare: CHPS, CHAM, or similar. DevOps: Jenkins Engineer, Azure DevOps Engineer. Full compensation packages are based on candidate experience and relevant certifications. ₹3,200,000—₹3,700,000 INR XO Health is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. XO Health promotes a drug-free workplace.

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Responsibilities

The ServiceNow Engineer II will implement and configure ServiceNow modules tailored to healthcare insurance operations, focusing on Customer Service Management and Healthcare & Life Sciences. Responsibilities include developing workflows, enhancing portals, and managing integrations and automations.