JOB SUMMARY

Castalia Systems is currently searching for a ServiceNow Engineer/Software Developer to join our team for an exciting contract supporting our DoD customer. You will be joining a new, agile digital transformation initiative to improve the program’s global effectiveness, increase operational visibility into its IT assets, and drive cost savings by implementing the full range of ServiceNow capabilities, to include IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Strategic Portfolio Management (SPM), Security Operation (SECOPs), Governance, Risk, and Compliance (GRC).

REQUIRED QUALIFICATIONS:

• 15 years of technical experience required.
• Bachelor’s degree in Computer Science or a relevant field – may substitute additional years of experience
• Experience with ServiceNow
• Experience with Linux OS Administration
• Experience with Maria DB and/or My SQL
• Experience with Domain Separation
• Experience with Certificate Management
• Experience with creating diagrams for complex design solutions.
• Must meet DOD 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire. Additional specific certifications may be required, depending on job assignment.
• Intermediate knowledge of software engineering principles such as Java Script, REST API, and SOAP API
• Intermediate knowledge of the hardware, software, and systems associated with software engineering

DESIRED QUALIFICATIONS:

• Database design and development (Maria DB)
• Basic understanding of Software Development Life Cycle and Agile methodologies.
• Experience with Agile development methodology, requirements management, JIRA (or similar RTM platforms)
• Knowledge of SAML, Active Directory, or LDAP

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

• Normal office environment

COMPANY DESCRIPTION

Castalia Systems is a proven business partner providing mission critical solutions to the Federal Government. We provide cutting edge solutions from Securing and Managing Data to Systems Engineering and Development. Castalia Systems is a pioneer in Artificial Intelligence Design and Application.
With our vast knowledge of our customers’ needs and relevant technology, our team is able to bring successful solutions to every mission. We are one-upping our competitors by providing premium IT solutions and platforms with cutting-edge technology so it’s so evident when you compare us with anyone.

A QUALIFIED CANDIDATE WILL PERFORM THE FOLLOWING DUTIES AND RESPONSIBILITIES, BUT ARE NOT LIMITED TO:

• Work with development team on developing and configuring ServiceNow applications, plug in and solutions to implement system stakeholder requirements.
• Participate in all Scrum ceremonies and/or discussions with team members and stakeholders.
• Building, administering, and maintaining on-premises ServiceNow infrastructure using RHEL7/RHEL8 and Windows Server 2019 server operating systems, to include patching/updating of operating systems.
• Maintain account membership of ServiceNow HIWAVE Account.
• Build, administer, upgrade, and maintain the on-premises ServiceNow application on the infrastructure. Maintain the ServiceNow instance registration on the vendor site. Act as a technical POC with the vendor.
• Provide limited front end administration support of ServiceNow (for example, installing addons and apps from the vendor site onto the on-premises instances) to assist the front end developers & ServiceNow systems administrators.
• Implementing and maintaining DISA STIG and SRG guidance on the on-premises infrastructure. Harden the infrastructure and application to meet all DoD security requirements and guidance. Maintain security compliance, sometimes manually, often using automation tools/scripts. Generate security checklists as required.
• Build, administer, upgrade, and maintain the on-premises MariaDB databases (with assistance from dedicated database administrators) used by the ServiceNow application. Schedule, monitor, restore and troubleshoot database backups.
• Configure environment to be STIG Compliant and Hardening the modified version of Tomcat included in the ServiceNow application
• Coordinate with the Network Operations to build, maintain, and troubleshoot the load balancing/application proxy F5 BigIP entries for the ServiceNow application instances.
• Write, update, and maintain various documents (install & configuration guide, operations sustainment guide, SOPs, TTPs, KBAs, upgrade guides, etc.) required by systems engineering management processes to fully document all aspects of the ServiceNow build. Documentation will be built based off vendor guidance (when available) but customized for our enterprise environment.