ServiceNow Functional Consultant and Technical Consultant

at  Deloitte

Job Type: Permanent
Work Model: Hybrid
Reference code: 128058
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Montreal, QC; Ottawa, ON; Vancouver, BC

ENOUGH ABOUT US, LET’S TALK ABOUT YOU

• Ideal candidates are self-motivated with a proven track record of delivering solutions to challenging business problems
• At least 3 years of configuration/development or functional experience for complex, highly capable, technologies - inclusive of ServiceNow
• Organized and analytical. Ability to balance multiple priorities in a fast-moving environment.
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Good to have service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• Experience in designing, testing, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices.
• Facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices
• Excellent communication and interpersonal skills
• Prior consulting experience is an asset.
• Good written and verbal communication skills
• Ability to understand and implement end-user requirements.
• Good to have ServiceNow Certified System Administrator and other ServiceNow CIS certifications.
• Good to have ITIL 4 certification.
  Positions based in Quebec: Bilingualism in French and English is required for this position due to the nature of the role having interactions with National & Global clients and project teams

At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.

By living our Purpose, we will make an impact that matters.

• Learn from deep subject matter experts through mentoring and on the job coaching
• Be encouraged to deepen your technical skills…whatever those may be.
• Have many careers in one Firm.

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