About the job

Technical Consultant ServiceNow (m/w/d) | Deutschland | Hybrid

Do you have in-depth experience with ServiceNow and would like to help companies take their IT service processes to the next level?

We are looking for a leading international IT service environment Technical Consultant ServiceNow (m/w/d). In this role, you will work closely with customers, departments and technical teams to implement, further develop and sustainably optimize ServiceNow solutions.

We are looking for people who are both technically strong and have the ability to translate customer requirements into practical and scalable solutions.

• Your tasksConfigure and customize ServiceNow solutions according to customer requirements
• Analysis of business processes and development of efficient ITSM solutions
• Support with implementation, migration and optimization projects
• Integrating ServiceNow with existing enterprise systems and applications
• Collaboration with interdisciplinary teams in an agile project environment
• Advising customers on ITIL-compliant service management processes and best practices

• Your profileHands-on experience in configuring and customizing ServiceNow
• Sound understanding of ITIL and IT Service Management (ITSM)
• Experience in recording and analyzing requirements as well as their technical implementation
• Knowledge of ServiceNow integration via APIs and interfaces
• Experience with agile working methods (Scrum, Kanban or comparable)
• Strong communication skills and enjoyment of working with customers

• Particularly interesting for this positionWe are looking for candidates who have already worked in larger corporate environments or managed service structures and are comfortable in complex IT landscapes.
• Experience in incident management, change management, service catalog, CMDB, workflow automation or ServiceNow integrations is particularly welcome.
• ServiceNow certifications like CSA, CAD or CIS are advantageous.