About the job

ServiceNow ITAM SME

12-Month Contract

Location: Melbourne, Canberra or Adelaide

Work Model: Hybrid - 3 days office, 2 days homeWe are looking for an experienced ServiceNow ITAM / Software Asset Management (SAM) SME to support software asset governance, licensing, compliance and optimisation activities within a large-scale technology environment.

Key Responsibilities

• Manage software asset governance, compliance and entitlement management within ServiceNow ITAM.
• Support software vendor audits, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.
• Develop and maintain SAM policies, governance frameworks and processes.
• Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.
• Support software renewals through license utilisation, contractual and future-demand analysis.
• Identify opportunities for license reclamation, re-harvesting, rationalisation and product consolidation.
• Develop AI SaaS spend visibility reporting as a proof of concept.
• Maintain ServiceNow ITAM software content, publisher/product data and normalisation rules.
• Monitor ITAM platform health, data quality, integrations and reporting.
• Produce EOL/EOS reporting to support cyber security and IT resilience activities.
• Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.
• Provide updated compliance and license position reports as required.
• Identify opportunities to improve SAM processes, automation, reporting and overall business value.
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About You

• You will have:Strong hands-on experience with ServiceNow ITAM / SAM.
• Solid knowledge of software licensing, entitlements, contracts and compliance.
• Experience supporting vendor audits and Effective License Position (ELP) analysis.
• Strong understanding of software asset lifecycle management and optimisation.
• Experience with software reconciliation, normalisation and ITAM data management.
• Ability to analyse licensing data and provide clear insights for renewals and cost optimisation.
• Experience with EOL/EOS management, reporting and governance.
• Strong stakeholder engagement and communication skills.
• Experience driving process improvement, automation and reporting within SAM/ITAM environments.

Apply now if you are an experienced ServiceNow ITAM/SAM professional looking for a 12-month contract opportunity.

Desired Skills and Experience

ServiceNow ITAM SME

12-Month Contract

Location: Melbourne, Canberra or Adelaide

Work Model: Hybrid - 3 days office, 2 days home

We are looking for an experienced ServiceNow ITAM / Software Asset Management (SAM) SME to support software asset governance, licensing, compliance and optimisation activities within a large-scale technology environment.

Key Responsibilities

- Manage software asset governance, compliance and entitlement management within ServiceNow ITAM.

- Support software vendor audits, including data preparation, Effective License Position (ELP) analysis, audit responses and risk mitigation.

- Develop and maintain SAM policies, governance frameworks and processes.

- Reconcile software deployments, entitlements, contracts and usage data to maintain accurate license positions.

- Support software renewals through license utilisation, contractual and future-demand analysis.

- Identify opportunities for license reclamation, re-harvesting, rationalisation and product consolidation.

- Develop AI SaaS spend visibility reporting as a proof of concept.

- Maintain ServiceNow ITAM software content, publisher/product data and normalisation rules.

- Monitor ITAM platform health, data quality, integrations and reporting.

- Produce EOL/EOS reporting to support cyber security and IT resilience activities.

- Coordinate annual EOL/EOS data collection with product owners and consolidate lifecycle and remediation information.

- Provide updated compliance and license position reports as required.

- Identify opportunities to improve SAM processes, automation, reporting and overall business value.

About You

You will have:

- Strong hands-on experience with ServiceNow ITAM / SAM.

- Solid knowledge of software licensing, entitlements, contracts and compliance.

- Experience supporting vendor audits and Effective License Position (ELP) analysis.

- Strong understanding of software asset lifecycle management and optimisation.

- Experience with software reconciliation, normalisation and ITAM data management.

- Ability to analyse licensing data and provide clear insights for renewals and cost optimisation.

- Experience with EOL/EOS management, reporting and governance.

- Strong stakeholder engagement and communication skills.

- Experience driving process improvement, automation and reporting within SAM/ITAM environments.

Apply now if you are an experienced ServiceNow ITAM/SAM professional looking for a 12-month contract opportunity.

To be considered for the role click the 'apply' button or for more information about this and other opportunities please contact Ian Cardinal on +617 3472 6580 or email icardinal@paxus.com.au and quote the above job reference number.

• Paxus values diversity and welcomes applications from Indigenous Australians, people from diverse cultural and linguistic backgrounds and people living with a disability. If you require an adjustment to the recruitment process, including the application form in an alternate format, please contact me on the above contact details.

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