About the job

Position: ServiceNow ITOM ArchitectLocation: MelbourneContract: 12+ Months and Extendable

ServiceNow ITOM ArchitectKey Responsibilities Lead the architecture, design, and implementation of enterprise-scaleServiceNow ITOM solutions, including Discovery, Service Mapping, EventManagement, Cloud Discovery, AIOps, and CMDB. Collaborate with business stakeholders, infrastructure teams, cloud teams,network teams, application owners, and operations leaders to define the ITOMroadmap and target-state architecture. Conduct architecture workshops to understand current-state processes,technology landscape, operational challenges, and future business requirements. Define and maintain the CMDB architecture, including CI classes, data models,relationship frameworks, identification and reconciliation rules (IRE), governancestandards, and alignment with Common Service Data Model (CSDM). Design scalable and sustainable ITOM solutions that support digitaltransformation, operational resilience, and service visibility across hybridenvironments. Provide architectural guidance for Discovery and Service Mappingimplementations across on-premises, cloud, containerized, and multi-cloudinfrastructures. Establish architecture standards, design principles, and governance models forServiceNow ITOM deployments and integrations. Define enterprise integration architecture between ServiceNow and monitoring,observability, and management tools such as Splunk, SolarWinds, Dynatrace,AppDynamics, Azure Monitor, AWS CloudWatch, LogicMonitor, and otherthird-party platforms. Drive Event Management and AIOps strategy, including event ingestion,normalization, correlation, alert intelligence, noise reduction, root cause analysis,and automated remediation frameworks. Partner with Enterprise Architects and Platform Architects to ensure alignmentwith broader IT, cloud, security, and operational strategies. Review and approve technical designs, data models, integration patterns, andimplementation approaches to ensure adherence to architecture standards andbest practices. Provide leadership in complex technical discussions, solution design reviews,risk assessments, and architecture governance forums. Define automation opportunities leveraging ServiceNow workflows, orchestration,integration technologies, and AI-driven operations capabilities. Lead platform scalability, performance, security, and operational readinessassessments for ITOM implementations. Establish CMDB governance frameworks, data quality controls, compliancestandards, and continuous improvement initiatives. Mentor solution architects, business analysts, developers, and implementationteams on ITOM architecture best practices. Support program planning, estimation, architecture documentation, andstakeholder presentations for executive and technical audiences. Provide strategic recommendations to improve infrastructure visibility, servicemapping accuracy, operational efficiency, and IT service health monitoring.

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