ServiceNow ITSM Analyst at Rotork Controls

Bath, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Feb, 26

Salary

0.0

Posted On

21 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Administration, ITSM Processes, ITIL Principles, Workflow Design, Business Rules, Customisations, Technical Documentation, Analytical Skills, Problem-Solving Skills, Communication Skills, Independent Work, Collaborative Work, Automation, Integrations, Continuous Improvement, Training

Industry

Industrial Machinery Manufacturing

Description

Job Description Are you passionate about driving IT service excellence through smart platform solutions? We’re looking for a ServiceNow ITSM Analyst to join our dynamic IT team at Rotork. You’ll play a key role in enhancing and administering our ServiceNow platform, ensuring it supports seamless ITSM processes and aligns with business goals. What you’ll do: Configure and customise ServiceNow modules, workflows, forms, to support ITSM processes such as Incident, Problem, Change, Request, and Knowledge Management Collaborate with stakeholders to define requirements and deliver impactful solutions. Drive automation, integrations, and continuous improvement aligned with ITIL best practices. Provide technical support, training, and documentation to empower users and teams. Monitor platform updates and champion enhancements that add real value. What you’ll bring: Experience in ServiceNow administration and ITSM process implementation. Strong understanding of ITIL principles and enterprise system integrations. A proactive mindset with a passion for improving service delivery. Qualifications Essential Proven experience administering and configuring the ServiceNow platform Strong understanding of ITSM processes and ITIL principles Experience designing and implementing ServiceNow workflows, business rules, and customisations Ability to produce clear and concise technical documentation Strong analytical and problem-solving skills Excellent communication skills with the ability to convey technical concepts to non-technical audiences Ability to work independently and collaboratively in a fast-paced environment Desirable ITIL Foundation certification or higher Experience with ServiceNow integrations and scripting Familiarity with ServiceNow reporting and performance analytics Experience in a medium to large organisation with mature ITSM practices Additional Information Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow of liquids, gases and powders across many industries worldwide. Our purpose is Keeping the World Flowing for Future Generations. For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends. Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably. Rotork is going through an exciting period of change and growth, building on our existing market success. It's a great time to join us and make an impact in shaping the future of our business. #LI-Hybrid

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Responsibilities

The ServiceNow ITSM Analyst will enhance and administer the ServiceNow platform to support ITSM processes. This role involves collaborating with stakeholders to define requirements and drive automation and continuous improvement.