ServiceNow ITSM Consultant

at  Capture Europe

REQUIRED SKILLS AND EXPERIENCE:

• Proven experience as a ServiceNow Consultant with a focus on IT Service Management (ITSM).
• Hands-on experience with ServiceNow modules: Incident, Problem, Change, Service Catalog, and Knowledge Management.
• Strong understanding of ITIL principles and their application in ITSM solutions.
• Technical expertise in configuring workflows, business rules, client scripts, and integrations.
• Ability to translate complex business requirements into functional and technical solutions.
• Excellent communication and stakeholder management skills.
• Willingness to travel for client engagements (if required).

PREFERRED SKILLS:

• ServiceNow certifications, such as Certified Implementation Specialist – ITSM or Certified System Administrator.
• Extra Goodness if you hold CIS outside of ITSM (ITOM, HR, CSM, UX, ITAM, or ITBM).
• Familiarity with scripting languages like JavaScript.
• Experience integrating ServiceNow with external tools such as monitoring systems, CMDBs, or CRM platforms.
• Knowledge of Agile project methodologies.
  Location: Wherever you are (Remote)
  Employment Type: Contract
  Application requirement: Please include your desired daily rate
  Job Types: Full-time, Contract
  Pay: 29.27zł - 34.30zł per hour
  Work Location: Remot

ABOUT THE ROLE

Are you passionate about leveraging technology to improve IT service delivery? We’re looking for a dynamic ServiceNow ITSM Consultant to join our team and deliver innovative solutions for our clients. In this role, you will design, configure, and implement IT Service Management (ITSM) solutions on the ServiceNow platform, helping organizations streamline their processes, enhance user satisfaction, and drive measurable results.

KEY RESPONSIBILITIES

• Understand Client Needs: Collaborate with clients to assess their ITSM requirements, analyze current processes, and identify areas for improvement.
• Solution Design: Create tailored ServiceNow ITSM solutions, including Incident Management, Problem Management, Change Management, and Service Catalog.
• Implementation: Configure and implement ITSM modules on the ServiceNow platform, ensuring alignment with client business objectives and industry best practices.
• Integration: Integrate ServiceNow ITSM with other tools and platforms to ensure seamless workflows and data exchange.
• Optimization: Continuously improve implemented solutions by analyzing feedback, resolving issues, and implementing upgrades or enhancements.
• User Enablement: Train client teams on using ITSM tools effectively, including self-service portals and knowledge bases.
• Documentation: Develop comprehensive technical documentation, including process workflows, configuration guides, and training materials.
• Collaboration: Work closely with cross-functional teams, including developers, project managers, and stakeholders, to deliver high-quality outcomes.