At CGI, we turn ideas into tangible technological solutions. Join one of the largest IT and business consulting services firms in the world, where your expertise is valued and your career is propelled forward.
We are currently seeking an experienced ServiceNow Developer to join our dynamic team in Montreal. You will play an active role in the design, development, integration, and maintenance of solutions on the ServiceNow platform, within a stimulating bilingual environment.

YOUR FUTURE DUTIES AND RESPONSIBILITIES

Feature Development:

• Create and modify workflows, forms, reports, and dashboards.
• Develop using Business Rules, Client Scripts, UI Policies, UI Actions, etc.
• Create custom interfaces on the Service Portal using HTML, CSS, and AngularJS.

Customization and Integration:

• Customize existing modules to meet clients’ specific needs.
• Integrate ServiceNow with other systems via REST/SOAP APIs.
• Automate processes using import/export scripts and tools like Flow Designer, IntegrationHub, and Automation Engine.

Maintenance and Support:

• Provide technical support, troubleshoot issues, and document solutions.
• Update applications during new platform version releases.

REQUIRED QUALIFICATIONS TO BE SUCCESSFUL IN THIS ROLE

• Must reside in the province of Quebec.
• Must be legally authorized to work in Canada.
• Bilingual (French and English, spoken) is required due to interactions with both local and international clients.
• Approximately 5 years of experience in ServiceNow development.
• Strong proficiency in JavaScript (essential).
• Experience with modules such as ITSM, ITOM, CSM.
• Experience with HTML, CSS, and AngularJS (for Service Portal development).
• Knowledge of integrations using REST/SOAP APIs.
• Good understanding of Agile methodologies and tools such as Jira, Confluence, and Teams.

Assets:

• ServiceNow certifications (CSA, CAD, etc.).
• Knowledge of DevOps approaches.
• Experience in business process digitalization projects.
• Experience in transportation, logistics, aviation, maritime, or finance sectors.