JOB DESCRIPTION & SUMMARY

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives.
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm’s code of conduct and independence requirements.

Roles and responsibilities -

• Design and deliver consulting and technical methodologies around the ServiceNow platform
• Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS,

Service Request (creating catalog items and workflow), Incident Management, Problem Management, and

Change Management.

• Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business

requirements

• Support the team responsible for the implementation and administration of the ServiceNow installation,

including managing system configurations, gathering and documenting user and process requirements,

developing workflow customizations, and performing quality assurance testing and user acceptance testing

• Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within

ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL)
processes, organizing and prioritizing development effort, interfacing with vendors and management

Preferred Knowledge/Skills -

• Basic knowledge in agile development environment
• Understanding of JavaScript and Web Services
• Basic understanding of infrastructure concepts
• Active Directory configuration/administration, networking concepts is a plus
• Excellent client facing and communication skills (verbal and written skills)
• Excellent skills in Microsoft Visio, Word, PowerPoint is a must

Education (if blank, degree and/or field of study not specified)
Degrees/Field of Study required:
Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)

OPTIONAL SKILLS

Accepting Feedback, Active Listening, Agile Methodology, Application Security, Communication, Configuration Management (CM), Cybersecurity, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Optimism, Risk Compliance, ServiceNow Customer Service Management (CSM), ServiceNow Ticketing Tool, Teamwork, Well Being
Desired Languages (If blank, desired languages not specified)
English

TRAVEL REQUIREMENTS

Not Specified

• Design and deliver consulting and technical methodologies around the ServiceNow platform
• Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS