WE ARE FUJITSU

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

MANDATORY EXPERIENCE

• Demonstrated articulation of value of personal ServiceNow project delivery
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmap
• Proven experience ensuring high-quality ServiceNow development
• Proven experience with creating build documentation, solution designs and detailed design specification documentation
• Background with other hands-on development skills such as HTML, XML, JavaScript/AJAX, Integrations (web services, SOAP, email, MID, etc)
• Ability to lead workshops as part of a team
• Delivery of ServiceNow projects on multiple ServiceNow product lines
• Ability to provide platform insight and forward thinking on ServiceNow upgrades, new releases, future ServiceNow roadmaps
• Exceptional written and verbal communication skills

EXPERIENCE:

• 7+ years successful ServiceNow project delivery while managing and coordinating team members
• 2+ years leading customer engagements
• 6 months experience with people leadership
• General understanding of ServiceNow licensing

COMMITMENT TO DIVERSITY, EQUITY AND INCLUSION

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.
If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

ABOUT THE ROLE

We are seeking a Lead consultant to help deliver ServiceNow projects and services that ensure a high degree of satisfaction to the customer. This role is based in Melbourne.

RESPONSIBILITIES AND ACCOUNTABILITIES

Delivery

• Technical deliverables to customers are complete, accurate, consistent, high-quality, on time and deliver valued outcomes because you are a ServiceNow subject matter expert
• You lead and deliver ServiceNow hands-on solutions (development, testing and implementation) as an individual contributor or as part of a team to a high degree of satisfaction by the customer
• Customers are delighted with the design specifications documentation delivered by you that consider on out-of-the-box functionality, ServiceNow best practice standards and customer requirements gathered based on your skilled technical and functional design workshops
• You have built excellent trust-based relationships and an impressive reputation with client stakeholders for accuracy & quality of delivery, they accept your recommended solutions around risk management, process improvement and automation.
• You influence new engagements & opportunities within the client and they are communicated to CSMs and account managers with Enable
• You solve problems quicky & calmly and are the trusted escalation and support point for all teams engaged in the account including vendors, management, other Enablers contributing to deliverables
• You build technical and consulting capability in others around you by mentoring and coaching junior employees, as well as making hiring recommendations of new Enablers and participating in interviews
• Knowledge sharing and creation, ie re-usable frameworks, education sessions, documentation, Rapid Seeds