At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
We are the only professional services organisation who has a separate business dedicated exclusively to the financial services marketplace. Join Financial Services Consulting and you will work with multi-disciplinary teams from around the world to deliver a global perspective. Aligned to key industry groups including banking and capital markets, insurance and wealth & asset management, we provide integrated consulting, assurance, tax and transaction services.

SKILLS AND ATTRIBUTES FOR SUCCESS

• HR Service Delivery Expertise: In-depth knowledge of HR service delivery frameworks and the ability to leverage ServiceNow to enhance HR operations.
• ServiceNow Proficiency: Advanced technical skills in ServiceNow platform configuration, customization, and integration. Familiarity with ServiceNow’s HR Service Delivery module is essential.
• Project Management: Proven ability to manage complex projects with multiple stakeholders, ensuring deliverables are achieved on time and within budget.
• Analytical Thinking: Strong analytical and problem-solving skills, with the ability to understand detailed HR functional requirements and translate them into effective technical solutions.
• Possess strong Interpersonal and Teaming skills: Exceptional team collaboration abilities, with experience working in cross-functional teams and fostering a cooperative work environment.
• Technical Acumen: Leverage technology to continually learn, improve service delivery and maintain our leading-edge best practices.
• Training and Development: Experience in developing and delivering training materials and sessions to ensure end-users are proficient in using the ServiceNow platform.
• Presentation Skills: Strong presentation skills and proficiency in the use of PowerPoint, Word and Excel
• Adaptability: Ability to adapt to changing priorities and maintain a flexible approach to managing workload.

YOUR KEY RESPONSIBILITIES

• Project Delivery: Oversee the end-to-end delivery of ServiceNow HR Service Delivery and workplace projects, ensuring that all aspects of the project are completed to the highest standard.
• Requirements Gathering and Analysis: Conduct comprehensive requirements gathering sessions with HR stakeholders to understand both functional and technical needs. Analyze these requirements to develop clear and concise documentation for use by the development team.
• Team Management: Act as the primary liaison between the onshore project team and the offshore development team. Manage and coordinate the offshore team’s activities, ensuring adherence to project timelines and quality standards.
• Process Optimization: Identify opportunities for process improvement within HR service delivery and recommend solutions that leverage ServiceNow capabilities to enhance efficiency and user experience.
• Solution Design and Implementation: Collaborate with the solution architect and developers to design and implement ServiceNow HR Service Delivery modules that meet the project’s functional and technical requirements.
• Quality Assurance: Oversee the testing phase, including the creation of test plans, test cases, and coordination of user acceptance testing (UAT) to ensure that the developed solutions meet the specified requirements.
• Communication and Reporting: Maintain clear and consistent communication with all project stakeholders, providing regular updates on project status, risks, and issues.
• Vendor Management: Manage relationships with vendors and third-party service providers, ensuring that their contributions align with project goals and deliverables.
• Training and Knowledge Transfer: Ensure that the HR team and end-users are well-trained on the new ServiceNow functionalities and that proper documentation is provided for ongoing support and maintenance.
• Change Management: Lead change management efforts to ensure smooth adoption of the new ServiceNow HR Service Delivery solutions across the organization.

TO QUALIFY FOR THE ROLE YOU MUST HAVE

• Minimum 6 years’ experience in the Financial Services industry, having worked with firms like asset managers, private banks or wealth managers, sovereign wealth funds, pension funds, private equity firms or hedge funds.
• Strong understanding of HR processes and experience in automating HR services.
• Academic background in Engineering, IT, Business, HR, Economics or Finance.
• Consulting skills, functional and technical knowledge of ServiceNow and enterprise application delivery.
• Excellent problem-solving skills and the ability to translate functional needs into technical solutions.
• Track record dealing with senior stakeholders and adapting to demanding environments.