About the job

• Key Skills & ExperienceStrong hands-on experience with ServiceNow platform.
• Expertise in:
• Service Design
• ITSM
• ITAM
• Service Desk
• Knowledge Management (KM)
• Configuration Management (CM / CMDB)
• Service Request Management
• Conversational AI / Virtual Agent
• Workflow Automation
• Collaboration
• Self Service / Service Portal
• Experience configuring ServiceNow modules, workflows, catalogues, forms, business rules, notifications, and approvals.
• Strong understanding of ITIL processes and IT service management practices.
• Experience with ServiceNow integrations and APIs is highly desirable.
• Strong analytical, problem-solving, and stakeholder management skills.
• Ability to work independently as well as collaboratively within cross-functional teams.

Requirements added by the job poster

• 6+ years of work experience with ServiceNow

• 3+ years of work experience with IT Service Management

• 3+ years of work experience with ITIL