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ServiceNow Platform Administrator at Ford Global Career Site
Allen Park, Michigan, United States -
Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ServiceNow Administration, Instance Management, Cloning, Patching, Upgrades, Integration Design, Troubleshooting, Automation Workflows, Orchestration, Access Controls, ITIL Processes, Communication Skills, Documentation Skills, Performance Tuning, Agile Methodologies, DevOps Practices

Industry

Motor Vehicle Manufacturing

Description
Perform instance cloning, patching, upgrades, and maintain version alignment across environments. Implement platform best practices for performance, scalability, and security. Manage day-to-day operations, including monitoring, troubleshooting, and incident resolution. Implement automation workflows and orchestration for operational efficiency. Manage access controls, roles, and permissions across instances. Provide training and guidance to internal teams on platform best practices. 6+ years of hands-on experience in ServiceNow platform administration for large-scale enterprise implementations. ServiceNow Certified System Administrator (CSA) - mandatory. Strong expertise in instance management, cloning, patching, and upgrades. Core platform tables and data management. Integration design and troubleshooting (REST, SOAP, APIs). Proven experience in stakeholder collaboration and operations management. Familiarity with ITIL processes and enterprise governance standards. Ability to work in shifts if required for global support. Excellent communication and documentation skills. Advanced ServiceNow certifications (Implementation Specialist, ITOM, ITSM). Experience with CMDB, Discovery, Orchestration, and Performance Analytics. Knowledge of high availability, disaster recovery, and performance tuning strategies. Exposure to Agile methodologies and DevOps practices.
Responsibilities
The ServiceNow Platform Administrator will perform instance cloning, patching, upgrades, and maintain version alignment across environments. They will also manage day-to-day operations, including monitoring, troubleshooting, and incident resolution.