Requisition ID: 230197
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Contributes to the overall success of the Service Management Technology (SMT) team under Global Engineering, Operations & Functions in Global ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

IS THIS ROLE RIGHT FOR YOU?

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.
• Work with other lab members, such as business analysts, QA Testers, Architects, and the Operations Team to help support the delivery of releases.
• Lead and coach the team members with task oriented activities, coordinate the team developments between the teams and teammates
• Extract and maximise business value by providing solutions that best fit the business (i.e. leveraging out of box versus heavy customization).
• Help with proofs of concept to get the most out of the ServiceNow modules for the business.
• Configure and develop solutions on the ServiceNow Platform (i.e Worflows, Business Rules, Script Includes, etc)
• Leading end-to-end ServiceNow implementation project teams and owning project delivery goals.
• Must be able to work on multiple projects at the same time with good time management skills.
• Provide guidance to junior members in the team.
• Work without supervision on project work.
• Provide Level 3 production support.
• Provide support with technical solutions within your domain space (i.e. ITAM, ITSM).
• Maintain up to date technical documentation.
• Participate in estimation with your enterprise stakeholders.

DO YOU HAVE THE SKILLS THAT WILL ENABLE YOU TO SUCCEED IN THIS ROLE?

• Computer Science Diploma or Degree; or related work experience.
• ITIL Foundation certification or training.
• ServiceNow Advanced System Administrator certified or training.
• ServiceNow Scripting certification or training a plus.
• 3 - 5 years of ServiceNow Experience within modules/applications (and ServiceNow in general). For example, ITSM, ITOM, SPM, etc.
• 3 - 5 years’ experience and hands on development in general module configuration on the ServiceNow Platform.
• 1 - 3 years’ experience as a Tech Lead working on ServiceNow platform.
• Experience with the Service Graph Connector in ServiceNow a plus
• Strong experience and knowledge of integrations on the ServiceNow Platform, consisting of either REST, SOAP, Integration Hub, workflows etc.
• Has experience in systems design and a solid understanding of development, quality assurance and integration methodologies.
• Ability to do research and development of new ways to leverage the ServiceNow platform.