We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you’re ready to seize the endless opportunities and leave your mark, come join us.

PREFERRED QUALIFICATIONS:

• Additional ServiceNow certifications beyond a CSA are a plus, especially in modules such as CMDB, CSM, HRSD, WSD, LSD.
• Experience with ServiceNow integrations such as SAP, Workday, NICE InContact, etc. is a plus.
• Experience with testing integrations with tools like Postman is a plus.
• Familiarity with Scrum Agile and Program Increment (PI) planning frameworks are a plus.
• Experience with how to write Root Cause Analysis (5 Why’s) is a plus.

WHAT YOU’LL NEED TO BRING TO THIS ROLE…

• 1-2+ years of experience with ServiceNow administration (CSA Certification required), including security administration, creating reports & dashboards, data configuration.
• Proven ability to troubleshoot and resolve technical issues in a timely manner, with strong communication skills to clearly guide users through problem resolution.
• Experience monitoring and resolving incidents and providing real-time user support in a fast-paced environment.
• Ability to analyze data, identify trends, and recommend improvements to workflows, platforms, and processes.
• A collaborative mindset, comfortable working across teams and departments to support business goals.
• Highly organized, with the ability to juggle multiple tasks and priorities while maintaining high-quality service.
• Basic ability to read JavaScript required.

SUCCESS IN THIS ROLE:

• You will ensure the successful resolution of L2 incidents related to ServiceNow.
• You will deliver impactful RTB and KTLO changes.
  We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, CA office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.