The Platform Strategist is a trusted advisor to the C-Suite and other Executives for the ServiceNow Platform for Crossfuze customers. The Platform Strategist will be the platform expert that helps our customers with strategy, roadmaps, value realization, and program governance. They drive customer success by building long-term strategic relationships to drive platform adoption over time. The Platform Strategist will earn a seat at the table from their insights from successful engagements to help drive and realize business value through the ServiceNow platform to help them transform their business and gain expected ROI from the platform.

• Own, develop, deliver, and maintain strategy driven roadmaps aligned with business priority and outcomes
• Help define KPI’s, value targets, and value criteria
• Assists in envisioning, creating, validating, and championing target areas of business improvement opportunities with the ServiceNow platform
• Assists in the creation of, and thereafter participation in, the ServiceNow Program Governance Board. This includes:
• Design of a platform governance model to support customer priorities
• Help drive outcome realization through the evaluation of customer demands against platform capabilities, future enhancements, and best practices
• Assist with any standard operating procedures or other playbooks
• Define an implementation strategy
• Assess Organizational readiness and provide areas and ways to increase the readiness of the business
• Be a go-to authority for internal team members in a highly cross-functional organization, working closely with sales, presales, project management, junior and senior consultants, and management
• Actively engage in presales efforts to help identify outcomes and map them to success criteria
• Maintain professional, quality interactions with customers at all times
• Provide technical coordination and project leadership for Crossfuze consulting staff
• Provide on-the-job coaching to Crossfuze project team members
• Be responsible for long term client relationship management at a set of accounts to drive long term value from the Platform
• Knowledge of and experience with AI-powered solutions that enhance workflow automation, improve decision-making, and optimize service delivery
• Partner with Sales to drive revenue growth through the farming of existing relationships at a designated set of accounts
• Be accountable for leading teams to deliver consistently high CSAT scores
• Assist in Estimation, SOW, and other deliverable reviews
• Maintain 70% billable utilization target

REQUIREMENTS

• 8+ years ServiceNow experience
• 5+ years in process areas (example ITSM, CSM, HR)
• 10+ years enterprise-level technical implementation experience
• 10+ years Consulting experience
• Advanced analytical and problem-solving abilities
• Excellent time management and organizational skills
• Experience working with C-level and Executive level Business and IT stakeholders
• Excellent written and verbal communication skills
• Advanced understanding of ITIL methodologies; Certification preferred
• ServiceNow Certified System Administration Certification required
• ServiceNow Certified Implementation Specialist in at least 5 areas (example: ITSM, CSM, HR, SPM, etc.) Required
• ServiceNow Certified Master Architect preferred (or desire to pursue the certification)

Please refer the Job description for details