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ServiceNow - Process Consultant / Business Analyst / Intermediate at NTT DATA

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

0.0

Posted On

10 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Business Process Consulting, ITSM, ITOM, HRSD, CSM, Business Analysis, Requirements Gathering, Process Mapping, Stakeholder Engagement, Agile Methodologies, Scrum, Client Training, Process Workflows, User Stories, Gap Analyses

Industry

IT Services and IT Consulting

Description

Business Process Consulting - Lead functional discovery sessions and process workshops to define client-specific business process solutions. - Advise clients on best practices for ServiceNow implementations across ITSM, ITOM, HRSD, CSM, and other modules. - Create dynamic collateral including process workflows, workshop presentations, and training materials. - Partner with IT leaders and process owners to drive organizational readiness and solution adoption. Business Analysis - Capture and document business requirements, user stories, and business cases aligned with ServiceNow capabilities. - Develop and maintain end-to-end process flows and gap analyses to support solution design. - Prepare and execute test plans, facilitate UAT, and support go-live activities. - Lead client training sessions and create user-friendly job aids to support platform adoption. Client Engagement & Delivery Support - Serve as the “eyes and ears” of the delivery team throughout the project lifecycle. - Facilitate stakeholder demos and provide solution-focused support to improve process efficiency. - Collaborate with project leadership to ensure alignment between business goals and technical solutions. - 5+ years of experience in ServiceNow consulting, with hands-on expertise in multiple modules. - 5+ years of experience in business analysis, including requirements gathering, process mapping, and stakeholder engagement. - Proven ability to lead client workshops and translate busine ss needs into actionable solutions - 3+ years. - Strong understanding of Agile methodologies and experience supporting Scrum teams - 1 to 2 years. - ServiceNow certifications (e.g., CSA, CIS-ITSM, HRSD) preferred b ut not required.

Responsibilities

Lead functional discovery sessions and process workshops to define client-specific business process solutions. Advise clients on best practices for ServiceNow implementations across various modules.