JOB SUMMARY:

We are seeking a highly skilled and experienced ServiceNow Program Manager to lead and manage complex IT programs in a Federal Government environment for a federal contract in support of the Office of Procurement US Patent and Trademark Office. The ideal candidate will have over 10 years of program management experience, including at least 5 years dedicated to overseeing large-scale ServiceNow implementations. This individual will play a key leadership role in delivering mission-critical solutions, ensuring stakeholder satisfaction, and guiding a multidisciplinary team of 20+ professionals. A strong understanding of IT operations and ITIL practices is essential. This opportunity is contingent upon contract award.
Location: Contractor’s facility / Remote

REQUIRED QUALIFICATIONS:

• 10+ years of program management, at least 5 years of which were supporting ServiceNow implementations in the Federal Government
• 5+ years of demonstrated experience managing Federal Government information technology programs, leading teams of at least 20 staff
• ITIL Certification or minimum of 5 years working within an IT Operations environment
• US Citizenship required
• PMP certification preferred
• Bachelor’s degree in Information Technology or a related field preferred
  Charles F. Day & Associates, LLC is an Equal Opportunity / Affirmative Action Employer – Minorities / Females / Protected Veterans / Individuals with Disabilities. HUBZone candidates are strongly encouraged to apply

• Lead the planning, execution, and delivery of ServiceNow-based programs for Federal Government clients, ensuring alignment with strategic goals and compliance with federal regulations.
• Manage cross-functional teams of 20 or more, including developers, engineers, and business analysts, in the successful deployment and maintenance of ServiceNow platforms.
• Oversee program budgets, schedules, and performance metrics, ensuring timely delivery within scope and cost parameters.
• Serve as the primary point of contact for client engagement, status reporting, and stakeholder communications.
• Drive continuous improvement by identifying operational efficiencies and promoting ServiceNow best practices.
• Collaborate with enterprise IT and business leadership to define system requirements, design workflows, and implement scalable ITSM/ITOM solutions.
• Ensure all program documentation, governance, and risk management practices align with Federal standards.
• Foster a culture of accountability, performance, and innovation within the program team.