Coreio Inc. is a leading Toronto-based IT services provider that delivers IT Infrastructure and Operations solutions for enterprise-scale companies across North America. We build on our 40+ year history as a strategic partner, and apply our experience as in-house IT experts, to help our clients solve complex business and technology issues, so they can focus on what they do best.
We are looking for an experienced Quality Assurance Analyst for a 4 month contract opportunity providing knowledge and oversight of ServiceNow testing and a variety of other business applications and integration testing for our internal/external customers. This role reports to the Manager of Quality Assurance of Technology Solutions.

ServiceNow Testing Ownership

• Responsible for ServiceNow Dev and QA testing and quality of deployment to Production environments
• Responsible for ensuring Bi-weekly release processes from QA to Production environment readiness.
• Provide guidance and act as an escalation point for QA testing teams
• Managing testing resource allocations to maintain scheduled timelines
• Responsible for providing testing resources for project tasks required in ServiceNow and Legacy application migrations
• Maintain relationships with Technology solutions teams and Business partners

Solution Delivery

• Work with the greater Technology Solutions team to meet the testing milestones and deliver high quality solutions on time
• Contribute to design and implementation of standardized QA processes and methodologies to streamline and optimize QA efforts
• Application enhancements and configurations are properly tested and accurately deployed in production
• Report development and applications enhancements are done on time as per defined schedule by creating relevant Reports and Dashboards
• QA testing is done correctly according to the test cases provided through Dev testing
• Any issues discovered though delivery cycles including Reports, enhancement development, testing and QA management are communicated to the proper channels without delay to minimize impact to the projects / deployment schedules

Requirements/Qualifications:

Technical and Professional Expertise:

• ServiceNow CSA Certified
• ServiceNow Test Management
• ServiceNow ATF
• ITSM applications
• ITIL knowledge
• Microsoft SQL (strong to expert knowledge):
• TSQL language
• Relational databases concept
• Microsoft SQL performance troubleshooting
• Experience with API/REST/SOAP integrations
• Java and JavaScript (nice to have)
• ITAM (HAM & SAM) are (nice to have)

Ideal candidate will demonstrate:

• exceptional customer service skills
• strong analytical skills for solving complex problems
• excellent ability to understand how business processes are implemented within applications
• a drive to continuously acquire new skills
• effective time management
• ability to multitask, prioritize and work with minimal direction
• focus on continuous improvements and innovations
• ability to work in a fast-paced environment
• excellent interpersonal skills including team building, oral, and written communication
• ability to work flexible hours (weekend and after hours shifts when required)

Coreio is an equal opportunity employer and values diversity in its workforce. Coreio encourages applications from all qualified individuals and will accommodate applicants’ disability-related needs, up to the point of undue hardship, throughout all stages of the recruitment and selection process. If you require a disability-related accommodation in order to participate in the recruitment process, please contact the Human Resources team by email at careers at coreio.com.

Please refer the Job description for details