Salary: National: £42,665 - £46,765 London: £46,060 - £50,495 + plus industry leading pension and benefits.

JOB DESCRIPTION

The ServiceNow Scrum Master will play a key role in leading and supporting agile delivery on our ServiceNow platform. Sitting within the Service Tooling team, this role helps deliver and enhance several critical digital services across the Defra group. You’ll guide teams through agile ways of working, keeping them focused on delivering real value to users.
In this role you will sprint planning, daily stand-ups and retrospectives, supporting teams to write clear user stories and define meaningful acceptance criteria. By removing blockers, tracking progress and driving continuous improvement. You will ensure high quality changes are delivered to the ServiceNow platform.
Working closely with developers, testers, product owners and stakeholders, you’ll help everyone understand what needs to be done and how to collaborate effectively. You will also coach the team on agile practices, building confidence, strengthening delivery and continuously improving how they work.

SKILLS AND EXPERIENCE

• Experience working as a Scrum Master or in agile delivery.
• Good understanding of agile principles and practices.
• Experience working with ServiceNow.
• Strong communication and problem-solving skills.
• Comfortable leading meetings and working with different teams.
• Able to manage work and keep teams on track.
• Strong time management and prioritisation skills.
• Experience using metrics and reporting to track progress and support delivery.
• Experience working in digital or IT projects
  Job Types: Full-time, Permanent
  Pay: £42,665.00-£50,495.00 per year

Benefits:

• Additional leave
• Canteen
• Casual dress
• Cycle to work scheme
• Employee discount
• Flexitime
• Health & wellbeing programme
• Sick pay
• Work from home

Work Location: Hybrid remote in Newcastle upon Tyne NE4 7Y

• Support agile delivery of work on the ServiceNow platform.
• Lead sprint planning, daily stand-ups, and retrospectives.
• Help teams write clear user stories and acceptance criteria.
• Remove blockers and help teams stay focused.
• Track progress and report on delivery.
• Coach the team on agile practices and ways of working.
• Encourage continuous improvement and learning