TRANSFORM IT SERVICES AND DRIVE DIGITAL INNOVATION AS A SERVICENOW SPECIALIST AT ONE OF THE WORLD’S LEADING PROFESSIONAL SERVICES FIRMS.

KPMG in Singapore is part of a global organisation of independent professional services firms providing Audit, Tax and Advisory services. We operate in 143 countries and territories with more than 273,000 partners and employees working in member firms around the world. Each KPMG firm is a legally distinct and separate entity and describes itself as such. KPMG International Limited is a private English company limited by guarantee. KPMG International Limited and its related entities do not provide services to clients.

REQUIREMENTS

• Bachelor’s degree in information technology, Management Information Systems, Computer Science or related field and/or a technology focused MBA or comparable experience.
• ServiceNow Certified System Administrator (CSA) certification required. Other product CIS certifications preferred, but not mandatory.
• For Managers, minimum 8 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• For Senior Associate to Assistant Manager, minimum 4-6 years of relevant experience on end-to-end ServiceNow implementation experience will be preferred.
• Strong communication and problem-solving skills
• The ability to adapt to engagements by quickly learning functional, industrial, and technical concepts.
• Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS. Non-mandatory.
• Experience with scripting in the ServiceNow platform using JavaScript.
• Deep knowledge and experience in understanding customer requirements necessary to successfully implement a complex SaaS solution including a strong appreciation for understanding business contexts within technical requirements.

• Serving as the key technical resource for the configuration, development, support, and maintenance of the ServiceNow platform. The successful candidate will have fluency in ServiceNow base platform, with the ability to learn and adapt to other areas of the platform per the needs of the engagement.
• Serving as primary technical point-of-contact for projects
• Leading the efforts and providing guidance in requirements gathering and developing/documenting process workflows.
• Defining technical solutions for architecture and design that are aligned with the client’s business problems and ServiceNow implementation best practices.
• Leading a team of developers to convert requirements into user stories, create solutions, review development, and perform testing.
• Providing both technical and non-technical training to clients for the implemented solutions as built on the platform
• Designing and developing solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, business rules, ACLs, UI Builder, and any other configurations required to support client processes.
• Providing advanced support for ServiceNow by troubleshooting a variety of application problems, implementing bug fixes, and performing root cause analysis
• Participating in the discovery sessions and process definitions with team lead and other developers