ServiceNow Senior Business Analyst at StoneX Group

Krakow, Lesser Poland Voivodeship, Poland -

Full Time

Start Date

Immediate

Expiry Date

10 May, 26

Salary

0.0

Posted On

09 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow, Business Analysis, ITSM, ITOM, CSM, DevOps, Process Mapping, Communication, Relationship Building, User Acceptance Testing, Scrum, Documentation, Stakeholder Management, Discovery Workshops, Improvement Initiatives

Industry

Financial Services

Description

Overview Permanent, full-time, hybrid. Connecting clients to markets – and talent to opportunity. With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors. At StoneX, we offer you the opportunity to be part of an institutional-grade financial services network that connects companies, organizations, and investors to the global markets ecosystem. As a team member, you'll benefit from our unique blend of digital platforms, comprehensive clearing and execution services, personalized high-touch support, and deep industry expertise. Elevate your career with us and make a significant impact in the world of global finance. Business Segment Overview: Engage in a deep variety of business-critical activities that keep our company running efficiently. From strategic marketing and financial management to human resources and operational oversight, you’ll have the opportunity to optimize processes and implement game-changing policies. Responsibilities Position purpose: ServiceNow Senior Business Analyst work with key project stakeholders to capture business and user requirements. They ensure the requirements are understood, developed, tested, and delivered to specification. They should possess sound knowledge of the ServiceNow Platform and applications, detailed understanding of the business users serviced by the ServiceNow Platform, and the ability to describe business and user requirements in a manner that enables system administrators and application developers to understand, estimate the relative effort, and deliver business functionality. In addition to having a strong technical foundation and knowledge of the ServiceNow Platform, they should have strong communications and relationship-building skills and the ability to identify the downstream implications of new requirements. Primary duties will include: Provide hands-on ServiceNow related expertise to identify and design optimal solutions aligned with business requirements as well as platform strategy. Monitor platform usage, identify opportunities for improvement, manage and implement improvement initiatives. Act as a liaison between the business/project stakeholders and platform operations and development team; represent business and project stakeholders throughout the planning, development, testing and release processes; communicate development progress to the stakeholders. Provide assistance to service/process owners in designing or mapping the services or processes they manage. Translate technical complexities to business and project stakeholders to make sure they understand the design decisions. Facilitate and lead discovery and consulting workshops. Identify, gather, and document business, process, and data requirements; translate the requirements into development stories with acceptance criteria. Plan and facilitate User Acceptance Testing. Assist with assessing, prioritizing and managing enhancement requests in the backlog. Assist the development team with Scrum ceremonies – facilitate backlog refinement meeting. Assist platform operations team with administrative tasks. Assist with increasing and improving adoption of ServiceNow solutions across the organization through education, training, promotion and increasing awareness of available solutions and services. Qualifications To land this role you will need: You have previous experience as a consultant or Business Analyst in ServiceNow environment. You possess sound knowledge of ServiceNow platform, especially of ITSM, ITOM, CSM and DevOps applications. You are able to collaborate with business/development stakeholders to determine and negotiate acceptable solutions. You know how to document business requirements and translate them into technical documentation, and you can translate technical. complexities into customer-friendly documents. Having knowledge of process mapping techniques (i.e. BPMN) is a plus. Working environment: Hybrid – in our office at ul. Mogilska 35 (private parking for employees). FTE (UoP) #LI-Hybrid #LI-DK1

Responsibilities

The ServiceNow Senior Business Analyst will work with key project stakeholders to capture business and user requirements, ensuring they are understood and delivered to specification. They will act as a liaison between business stakeholders and the development team, facilitating communication and managing the implementation of solutions.