ABOUT THIS TEAM:

As a key member of our ServiceNow practice, you will play an integral role in helping organizations optimize their workflows and processes using the ServiceNow platform. You’ll work closely with clients to understand their unique challenges and deliver solutions that drive efficiency, improve service delivery, and streamline operations across various business functions.
The successful candidate will be joining a team of highly skilled and passionate professionals who thrive on collaboration and delivering excellence. As part of our dynamic team, you will use your expertise in ServiceNow and your problem-solving mindset to design and implement solutions that exceed client expectations. You will have the opportunity to work with cutting-edge technologies while providing exceptional service and building lasting client relationships.

ENOUGH ABOUT US, LET’S TALK ABOUT YOU. YOU ARE SOMEONE WITH:

• 4+ years of experience in a consulting role, with a focus on ServiceNow.
• Familiarity with ITIL processes and certifications.
• ServiceNow Certified System Administrator (CSA) certification is required.
• ServiceNow Certified Implementation Specialist (CIS) in any of the core modules (e.g., ITSM, ITOM) is highly preferred.
• Strong understanding and hands-on experience with Agile methodologies, including Scrum, Kanban, and sprint-based project delivery.

DOES THIS SOUND LIKE THE SORT OF ROLE AND ORGANISATION FOR YOU? THEN APPLY NOW! WE’D LOVE TO HEAR FROM YOU.

We believe the strongest teams are made up of diverse individuals and we are proud to be an equal opportunities employer. We recognise that women and individuals from under-represented backgrounds may hesitate to apply if they don’t meet all criteria. If you’re passionate about this role and believe you have the skills, we encourage you to apply, even if your experience, ideal working hours or qualifications aren’t a perfect match.
Please be aware of phishing attempts posing as Deloitte recruiters. Official communications from Deloitte New Zealand will come from “@deloitte.co.nz,” “@smartrecruiters.com,” or our video interview platform Deloitte<[email protected]>. If you receive a suspicious email, verify its authenticity by contacting us at [email protected].

As a ServiceNow Senior Consultant, you will be responsible for managing end to end ServiceNow projects to meet the needs of our clients, while ensuring best practices are followed and high-quality solutions are delivered.

• Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, SPM, CSM, SecOps and GRC.
• Facilitate workshops with clients to gather business requirements, understand their needs, and translate those requirements into actionable tasks for the development team.
• Develop and maintain detailed documentation for configurations, integrations, and system processes.
• Provide expert advice to clients on best practices for ServiceNow upgrades, patching, and ongoing system maintenance.
• Act as Scrum Master for the ServiceNow implementation projects, ensuring adherence to Agile methodologies and best practices.
• Track and report on the progress of sprints, ensuring that deliverables are achieved and client expectations are met.
• Strong communication and problem-solving skills.
• Excellent communication and interpersonal skills to work with both technical and non-technical stakeholders