At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank is seeking a ServiceNow Solutions Architect with deep expertise in Software Asset Management (SAM) and Hardware Asset Management (HAM) to lead the design and implementation of asset management solutions on the ServiceNow platform. This role is pivotal in enabling downstream technology initiatives by developing and managing strategies that ensure foundational asset data is accurate, automated, and scalable—optimizing asset lifecycle processes, ensuring compliance, and driving cost efficiency across the enterprise.

BASIC QUALIFICATIONS

• Bachelor’s degree, or equivalent work experience
• Five or more years’ experience with ServiceNow, including ITAM, SAM, or HAM modules

PREFERRED SKILLS/EXPERIENCE

• Leadership & Influence – Demonstrates strategic vision and sound judgment, inspires trust and confidence, and effectively influences others while managing conflict with integrity and discernment.
• Communication & Interpersonal Skills – Communicates with clarity and impact, delivers compelling presentations, and maintains a strong customer focus through active listening and relationship-building.
• Execution & Results – Drives results through effective time and priority management, consistently meets goals, and ensures successful outcomes through strong project planning, organization, and execution.
• Professionalism & Resilience – Exhibits maturity and resilience under pressure, maintaining professionalism and composure in challenging situations.
• Technical Acumen – Applies deep technical expertise in SAM, HAM, and ITAM to align solutions with strategic business goals. Demonstrates strong understanding of ServiceNow’s ITAM architecture, data models, integrations (e.g., SCCM, JAMF, Tanium), and licensing models. Familiarity with software normalization, reconciliation, and compliance reporting is essential.
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist in SAM, HAM, or ITAM (highly preferred)

RESPONSIBILITIES

• Support the strategic implementation of SAM and the continued maturation of HAM by designing scalable, automated solutions that advance the organization from foundational setup to operational excellence and compliance.
• Collaborate with the product manager to translate problem statements into actionable architecture and development guardrails for ServiceNow asset modules.
• Define and communicate enterprise-wide asset management architectures and principles aligned with business strategy, compliance requirements, and risk mitigation.
• Partner with stakeholders to shape the ITAM vision and develop frameworks that support SAM, HAM, and ITAM capabilities through process modeling and governance.
• Translate business and regulatory requirements into actionable, scalable ServiceNow solutions that address key asset management challenges.
• Ensure platform performance, data integrity, and continuous improvement of asset management processes across the ServiceNow ITAM suite.
• Work cross-functionally with vendors, procurement, compliance, and product teams to deliver innovative automation and optimization solutions for asset tracking, software license management, and hardware lifecycle management.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la