ServiceNow System Administrator at Aussie Broadband

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

03 Aug, 26

Salary

0.0

Posted On

05 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

ServiceNow Administration, ITSM, CSM, ITIL, JavaScript, Glide, HTML, CSS, REST, SOAP, MID Server, Flow Designer, Reporting, Dashboards, Performance Analytics, Incident Management

Industry

Telecommunications

Description

We’re looking for a ServiceNow System Administrator to join our Platforms team as we build a world-class ServiceNow capability. The ServiceNow System Administrator will play a critical role in the ongoing management and evolution of our platform, as well as providing support to the ServiceNow Platform Owner. Effective ServiceNow System Administrators ensure our business needs are met, and they strive for continuous improvement of the platform. If you are a ServiceNow System Administrator, join us on our journey and help ABB change the game. This is a 6 month max term opportunity. At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer, supporting and celebrating difference is just one way that we demonstrate our value of ‘Be good to people’ everyday. Join us as we continue to grow and make a mark as the 4th largest telco in Australia! Why work for Aussie? Founded in regional Victoria almost 20 years ago, we are local from the ground up. What started in a living room in Morwell, has now expanded to every corner of Australia - we’re growing fast and not slowing down! Our fantastic culture lives and breathes our values: Don't be ordinary, be awesome Think BIG No bullsh*t Be good to people Have fun We are proud to be a B Corp Certified company, which means we’re good to our people, our customers, and the planet by maintaining the highest standards for social and environmental performance, transparency, and accountability. We care about our community through our Pledge 1% commitment, sponsorship programs and our paid staff community service leave offering. But don’t just take our word for it – We have been named one of the top employers in Australia by HRD magazine. The good stuff 26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave) Discounted internet up to the value of $109 per month 20% off our Mobile services Day to day benefits like flexible working arrangements, Employee Assistance Program (EAP), discounts with big names like Specsavers, HCF and many more Celebrating you! With monthly rewards and recognition Internal training and resources for you to continue to learn, grow and achieve your career goals Yearly allowance for amazing Aussie merch Fitness Passport for access to multiple gyms and pools across Australia Let’s talk about you As a ServiceNow System Administrator, you will provide strategic support, collaborating with key stakeholders, and ensuring the platform's continuous improvement and alignment with our business objectives. We deliver consistently high end-user experiences that enhance personal reputations and that of the team. We deliver consistently high customer support through request, incident, problem, and change management. We deliver customised and configured ServiceNow modules, workflows, forms, and platform logic to meet organisational needs and exceed organisational expectations. We deliver for our customers, and we build up our own knowledge and experience in the process. We adopt best practices and identify measurable process improvement opportunities. We collaborate with commercial teams to translate business goals into specific platform requirements. We collaborate with ServiceNow project teams to provide exceptional testing and technical feedback. We collaborate with Development teams to integrate ServiceNow with our broader ecosystem. We ensure compliance with security policies and deliver security hardening of the platform. We maintain our ServiceNow environments including the planning of major/minor releases. We maintain accurate documentation related to system changes, processes, and procedures. How will you support our “Why?” Certified System Administrator or hands-on equivalent experience. Administration of CSM/ITSM modules (Case, Incident, Problem, Change, and Service Catalog). Demonstrable understanding of ITIL processes. Experience supporting Service Portal and/or Employee Centre. Experience in scripting (JavaScript, Glide, HTML, CSS) at least to a read level. Familiarity with integrations (REST, SOAP, MID Server). Familiarity with Flow Designer. Experience with reporting and dashboards. Experience with performance analytics. Ready to join? Hit the apply button to submit your application and our fantastic team will be in touch! Even if you feel you don’t meet all the requirements, we’d still love to hear your story. We like to think outside the box with the people we hire. If you have any questions, get in touch today with our team at careers@team.aussiebroadband.com.au Just a heads up, we can’t take applications through email, so make sure you apply via the job link we've set for this role, so you don't miss out! If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Aussie Broadband is an Australian operated telecommunications company that was formed in 2008 and is based in Morwell Victoria, Australia. The company’s main focus is nbn™ (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers. As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment. The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform. With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.

Responsibilities

Manage and evolve the ServiceNow platform by configuring modules, workflows, and forms to meet business objectives. Provide technical support through incident, problem, and change management while ensuring security compliance and platform hardening.