ServiceNow Technical Architect

at  Prodapt

Overview:
The Technical Architecture - Technical Architect is responsible for comprehending wireframes and acceptance test criteria, identifying system architecture issues, risk analyzing the alternatives, and sharing recommendations that are compliant with the Project/Program architecture standards. The role includes implementing system prototypes, validating, and verifying the consequent proof of concept.
Responsibilities:
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- Review architectural decisions, architecture solution, re-engineering architectures to meet project requirements.Ability & Experience to define at an architectural ( in consultation with Architects ) and design level of detail, technical solutions aligned with business problems.
- Experience designing and implementing client facing solutions leveraging involving ServiceNow.
- Experience of performance compliant design, sustainable solution architecture
- Experience implementing and integrating enterprise software applications.
- Analyse and Evaluate alternative solutions and recommends cost effective and efficient solutions
- Propose data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
- Design and develop ServiceNow data model to support process integrations
- Ability to understand ServiceNow lifecycle, multitask, time management skills
- Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
- Business analysis and requirements gathering abilities.
- Ability to learn technology quickly through instruction and self-training
- Practical experience with agile methodologies/tools
- Hands-on development experience in the ServiceNow platform notably CSM, ITSM, ITOM, ITAM
- Deep understanding of the key technologies used building ServiceNow integration solutions including Integration Hub, SSO, Rest services etc.
- Should have built and applied insight about emerging technology, including ServiceNow roadmap capabilities, to develop and deliver new digital solutions
- Experience with Agile and Scrum development approaches
- Strong experience in Integrations with 3rd party tools using (web services, SOAP, email, MID, etc).
- Experience in loading data into SNOW from third party system using Web Services and Import Sets.
- Should have experience at UI Scripting, UI Action UI Policy, UI Macro, Business Rules, Workflow development, service-now admin, Reporting in ServiceNow SQL, Database view in ServiceNow
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Should be able to create technical documentation for reference and reporting
- Hands-On experience on MID Server Integrations
- Implementation experience in ServiceNow Discovery & ITAM modules
- Hands-on experience in hardware/ software asset reconciliation
- Experience in installing HAM/SAM Modules
- Knowledge on ITIL modules such as Incident, Problem, Change & Request fulfilment
- Hands-on experience in Creating and maintaining API’s and data integration processes between ServiceNow and other services.
- Should be able to build customized dashboards and reports based on client’s requirements
- Implementation and customization of CSM Portal, Agent Workspace and Service Portal
- Having knowledge on TSM, ITOM Event Management, Health Log Analytics, Metrics Intelligence modules are preferred
- Should have experience in deploying packages across test/prod instances
- Having ATF experience is preferred
- Must have interest to coach/mentor junior engineers and deliver assigned tasks
- Should have good slide preparation and presentation skill
- Note: Candidate should be willing to learn new modules in ServiceNow and deliver as per Project requirements

Requirements:

• Experience: Tech Lead 8+ years , Lead Engineer 5+ years

Role overview:
Responsible for Designing, Implementing & Developing ServiceNow modules (ITSM, ITOM, ITAM, CSM)Support and collaborate with process owners, enhancing core applications and ensuring delivery and on-going support of IT solutions.Should provide technical expertise to evaluate the impacts and links between structure, people, process and technologyThe ServiceNow Tech Lead is accountable for configuring and setting up ServiceNow ITSM, ITAM, ITOM & CSM modules to Prodapt’s clients

Please refer the Job description for details