Job Type: Permanent
Work Model: Hybrid
Reference code: 130030
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Ottawa, ON

POSITION OVERVIEW:

Deloitte Global’s ServiceNow Centre of Excellence (COE) is seeking a highly skilled ServiceNow professional who combines deep technical expertise with good communication and presentation skills. This individual will be responsible for designing, developing, and customizing ServiceNow solutions, as well as showcasing and promoting these solutions to a wide range of stakeholders. The ideal candidate will serve as both a subject matter expert and a product ambassador, translating technical capabilities into clear business value for both technical and non-technical audiences.

REQUIRED SKILLS:

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or related field.
• 4–6 years of hands-on ServiceNow development and configuration experience, including custom development and integration.
• 2–3 years of ServiceNow HRSD experience, with proficiency in scripting languages (JavaScript, HTML, CSS, XML).
• ServiceNow Certified System Administrator (CSA) certification.
• Strong communication, documentation, and problem-solving skills with the ability to collaborate effectively in diverse and agile environments.

PREFERRED SKILLS:

• Experience with ServiceNow UI customization, Service Portal, and platform widgets.
• Additional certifications such as Certified Implementation Specialist - HRSD or Certified Application Developer.

OUR PURPOSE

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.