Shape the digital transformation of telecommunications

5G rollouts, converged networks, and increasing B2B/B2C complexity present major challenges for telecom companies. As a ServiceNow Telco & Sales Order Management Expert, you will support our customers in modernizing their order-to-activate processes – from strategy to implementation.

You work at the interface of ServiceNow Telco , BSS and OSS architectures , designing integrated solutions for Sales Order Management, Provisioning and Customer Operations.

Your tasks

• Consulting and implementation of ServiceNow TSM and SOM at leading telco providers
• Design and implementation of end-to-end order-to-activate processes
• Integration of BSS and OSS systems via ServiceNow (including TMF Open APIs)
• Configuration of product catalogs for mobile, fixed-line and B2B services
• Conducting workshops and providing support in architectural and solution design.
• Contributing to the development of Accenture's internal telco assets and mentoring junior colleagues.