ServiceNow Workflow Consultant at Hays Specialist Recruitment Limited
Amsterdam, Zeeland, Netherlands -
Full Time


Start Date

Immediate

Expiry Date

02 Dec, 26

Salary

0.0

Posted On

03 Sep, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

IT Consulting & System Integration

Description

Core Responsibilities


Product Strategy & Vision


  • Define and execute a clear product vision and roadmap aligned with company strategy and measurable customer outcomes.
  • Identify high-impact opportunities through market, customer, competitive, and industry analysis.
  • Build strong investment cases focused on value creation, adoption, scalability, and differentiation.
  • Drive growth across core and AI revenue streams.
  • Align strategy across related products or components within the portfolio.

Customer Insight & Discovery


  • Lead end-to-end discovery with Research and Design.
  • Engage directly with customers to understand workflows, operational challenges, and desired outcomes.
  • Co-create and validate solutions with customers
  • Establish continuous feedback loops from discovery through to adoption.
  • Use qualitative and quantitative insights to refine direction and ensure ROI.
  • Ruthlessly prioritize based on measurable value.

AI-Driven Innovation & Prototyping


  • Leverage AI/ML and automation to enhance operational decision-making and optimize manufacturing workflows.
  • Lead functional prototyping and early validation to ensure feasibility and market fit.
  • Champion an AI-first mindset across Product, Design, and Engineering, ensuring AI is applied intentionally where it creates meaningful customer and commercial value.
  • Identify high-impact opportunities to embed AI into workflows, decision support, automation, and user experiences, not as a feature add-on, but as a core capability

End-to-End Ownership & Execution


  • Own the lifecycle from concept through launch and scale
  • Bridge functional, technical, and commercial requirements to ensure smooth transition from prototype to adopted product.
  • Clarify priorities, remove blockers, and drive measurable progress toward customer outcomes.
  • Maintain transparency and alignment across Engineering, Design, Product Marketing, Support, Sales, Go-to-Market and Customer Success.
  • Balance competing priorities while contributing to commercial performance and product P&L considerations

Commercial Impact & Go-to-Market


  • Define and communicate clear product differentiation and value proposition.
  • Contribute to pricing and packaging strategy to maximize growth and market impact.
  • Work with Product Marketing and GTM teams to ensure successful launches and strong market positioning
  • Personally support customer and partner presentations to drive credibility and adoption.
  • Own adoption as a core metric, ensuring delivered capabilities are intuitive, usable, and deliver real operational impact.

Qualifications


Experience & Education


Essential


  • Proven experience (6+ years) in Product Management within SaaS, platform, or enterprise software environments.
  • Experienced and knowledgeable in the domain of Manufacturing, ideally hands-on experience in the industry
  • Demonstrated ability to define and execute product strategy, vision, and measurable outcomes.
  • Hands-on experience in customer discovery, prototyping, and validating solutions.
  • Proven track record of launching and scaling products from concept to adoption, delivering measurable customer value.
  • Exceptional communication, stakeholder management, and prioritization skills.
  • Data-informed decision-making mindset, using analytics, experimentation, and evidence to guide direction.
  • AI-curious

Responsibilities
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