We are seeking an individual who is inspired by our mission and whose beliefs align with our core values of integrity, compassion, inquiry and courage, and reflects our core competencies to join Havergal College as a Services Analyst and Trainer. This is a full-time, in-office position.

SPECIFIC ACCOUNTABILITIES:

• Deliver highly effective and interactive training programs to employees (both new and existing)
• Support projects and initiatives led by the Digital Service Advisors team, by identifying performance improvement needs, and developing and implementing appropriate solutions
• Develop and maintain materials for College managed training programsDevelop and maintain the College’s knowledge base to ensure it is up to date and reflects the needs of stakeholders
• Assist in the completion of operational assessments for new software and services requests
• Assist in the sourcing or development of new training programs
• Assist with the administration of core digital tools (e.g. learning management systems, digital assessment platforms)
• Support the rollout of new software applications
• Support the Endpoint Administrator when needed
• Support the Service Desk Team when needed, acting as either Level 1 or Level 2 support

QUALIFICATIONS, KNOWLEDGE AND EXPERIENCE

• Post-secondary education (Bachelor’s degree or College diploma in business, information technology, or customer support, or an acceptable equivalent combination of education and experience).
• A minimum of three years of experience in application support, specifically with Productivity and Collaboration suites (e.g., Google Workspace, Microsoft 365) and general computer software support.
• Proven experience in adult learning facilitation or training, development of training materials and ability to train in different settings (e.g. classroom, one-on-one, video).
• Practical knowledge of current educational technologies including popular Learning Management Systems, standard productivity software, student information systems, multimedia applications and classroom hardware.
• Experience testing computer software.
• Previous work experience in the education sector, government or non-profit setting is an asset.
• Technical or business writing, and technical certifications (e.g., Adobe, Google, Microsoft) is an asset.
• Familiarity with the SAMR model and TPACK framework is an asset.
• Strong analytical and problem-solving skills.
• Strong time management, prioritization, and multi-tasking skills; the ability to work well as a team member in a multi-professional environment; attention to detail; and the ability to work with minimal supervision and to act on one’s own initiative.
• Ability to work well and manage pressure, adhere to deadlines; the ability to work effectively with a wide range of faculty, staff, and students; the ability to deal with a high volume of client and vendor demands.

Please refer the Job description for details