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Services Analyst at Citi

Bogota, Capital District, RAP (Especial) Central, Colombia -

Full Time

Start Date

Immediate

Expiry Date

19 Mar, 26

Salary

0.0

Posted On

19 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Management, Client Service, Analytical Skills, Troubleshooting Skills, Interpersonal Skills, Communication Skills, Microsoft Office Suite, Banking Applications, Project Management, Team Leadership, Process Improvement, Technical Knowledge, Client Needs Awareness, Performance Evaluation, Training Requirements, Self-Motivation

Industry

Financial Services

Description

Develops working knowledge of industry practices and standards. Day to day oversight and contribution to creation and maintenance of customer accounts, security and pricing data within multiple systems across multiple teams. Identify opportunities for improvements to quality of data and client service levels Acts as backup for manager Provides direction and guidance to team, evaluating performance, making recommendations and identifying training requirements. Responsible for the successful management and delivery of project initiatives and for the supervision of junior staff to ensure delivery of their tasks which contribute to the projects. 0-2 years of relevant experience in client/counterparty/account data management within a global financial services organization Good awareness of client needs/expectations Financial services related qualifications (e.g. IAQ or similar) Bachelor's/University degree or equivalent experience 2-4 years of relevant experience in client service role, call centers or similar Basic knowledge or interest about apps support procedures, concepts and of other technical areas. Participation in some process improvements. Previous experience or interest in standardization of procedures and practices. Analytical and troubleshooting skills. Knowledge in banking applications Good interpersonal and communication skills, great teammate Demonstrated data analysis and intermediate/advanced Microsoft Office Suite skills Proven self-motivation to take initiative and master new tasks quickly Advanced English Level (Both Verbal and Written) ------------------------------------------------------ For complementary skills, please see above and/or contact the recruiter. ------------------------------------------------------

Responsibilities

The Services Analyst is responsible for overseeing the creation and maintenance of customer accounts and data across multiple systems. They will also provide guidance to the team and manage project initiatives while supervising junior staff.