Services and Programs Officer (Identified) at NSW Government Department of Communities and Justice

Vineyard, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

25 Jul, 26

Salary

110271.0

Posted On

26 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Case management, Crisis support, Program delivery, Aboriginal cultural awareness, Reintegration planning, Harm reduction, Health promotion, Reporting, Relationship building, Conflict resolution, Welfare support, Counselling

Industry

Government Administration

Description

Services and Programs Officer Corrective Services NSW Location – Dillwynia Correctional Centre Employment type – Ongoing, Full time Salary – $99,938 - 110,271 per annum, Plus Superannuation and Annual Leave Loading Grade - Clerk Grade 5/6 This position is open to Australian Aboriginal and Torres Strait Islander people only. Join Corrective Services NSW and make a real difference supporting women in custody, their families, and communities. As a Services and Programs Officer (SAPO), you will play an important role in helping women build stronger futures, reconnect with family and community, and reduce reoffending. Working at Dillwynia Correctional Centre, you will provide culturally safe case management, program delivery, and individual support to women navigating complex personal, family, alcohol and other drug, and reintegration challenges. Your cultural knowledge, lived experience, and understanding of Aboriginal communities will be highly valued in helping create positive outcomes for women, families, and communities. What you’ll do Support intake screening, induction, assessment, and case planning Deliver individual interventions and crisis support for offenders Facilitate accredited and approved group-based programs Support pre-release planning and referrals to community services Deliver health promotion and harm reduction initiatives Maintain clear and compliant case notes and reporting in OIMS Work closely with internal teams and external community organisations to support offender rehabilitation and reintegration What we’re looking for We are looking for someone who is: Passionate about supporting Aboriginal people and communities Culturally aware, respectful, and community-minded Experienced in case management, welfare support, counselling, or human services Confident working with people experiencing complex personal or social challenges Able to build strong relationships and work collaboratively Organised, resilient, and confident managing competing priorities Essential requirements Relevant qualifications in social work, psychology, mental health, or other human services fields and/or equivalent demonstrated experience Current Certificate IV in Correctional Practice (or willingness to complete within required timeframes) Current driver licence and willingness to travel across NSW if required Aboriginal and/or Torres Strait Islander persons who are culturally aware and responsive to the needs of Aboriginal people and communities Download the role description. Confirmation of Aboriginality As this role is open only to Aboriginal and/or Torres Strait Islander persons, applicants will need to provide one of the following: Either will be accepted: Confirmation of Aboriginality form or Written confirmation from 2-3 Aboriginal organisations within the community in which you live/work, which addresses the three criteria listed below: is of Aboriginal and/or Torres Strait Islander descent, and identifies as an Aboriginal and/or Torres Strait Islander person, and is accepted as a such by the Aboriginal and/or Torres Strait Islander community. Where a position is identified, an applicant’s race is a genuine occupational qualification under Section 14(d) of the Anti-Discrimination Act 1977. If you would like support with this process, please reach out. For more information and advice on applying for roles at DCJ, visit Careers for Aboriginal people https://www.dcj.nsw.gov.au/about-us/careers-at-dcj/pathways/careers-for-aboriginal-people.html Why join us We offer a variety of benefits, including: Ongoing stable government career Meaningful work that creates real impact Strong learning and development opportunities Supportive team environment Flexible and rewarding career pathway within Corrective Services NSW This is an opportunity to use your strengths, cultural knowledge, and lived experience to support lasting change. Want more information? Visit our website to see more information on Working for us. Ready to Apply? Click apply. You will need to attach an up-to-date résumé (maximum five pages) and a cover letter (maximum three pages) with a brief outline on how you meet the requirements of the role and answer the two targeted questions below: Tell us about a specific time when you had to handle a tough problem which challenged fairness or ethical issues. Explain. What was the outcome? Describe a situation where you showed initiative. What was the outcome? Applications close 10/05/2026 at 11:59pm AEST. Got a question? Role queries: Josh Brown via email Josh.Brown@correctiveservices.nsw.gov.au Application support or adjustments: Nastassja Le Claire via Nastassja.leclaire@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We welcome applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and culturally diverse communities. To find out more visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Applying for DCJ jobs on the DCJ website (for all roles except Aboriginal Identified). Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

The Services and Programs Officer provides culturally safe case management, program delivery, and individual support to women in custody. They facilitate accredited group programs and coordinate pre-release planning to assist with offender rehabilitation and community reintegration.