Services Assistant at Sainsbury's

Dunstable, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Product Selection, Product Knowledge, Handling Complaints, Processing Refunds, Stock Management, Trolley Retrieval, Flexibility, Teamwork, Problem Solving, Attention To Detail, Digital Tools Proficiency, Proactive Assistance

Industry

Retail

Description

What you’ll be doing: * Always being on hand to serve and support customers on our checkouts, self-service tills, and kiosks or even our petrol stations, supporting with any questions and proactively offering help * Picking and selecting the best quality products on the shop floor for customers using our On-demand grocery ordering service and assisting customers with Click & Collect parcels. * Build great knowledge about our products, services and promotions to help provide recommendations * Dealing with complaints, refunds, shelf tickets and advertising * Safely moving and retrieving trolleys in our customer car parks * Working flexibly across the store as needed What makes a great Sainsbury’s Colleague: * Friendly and welcoming with a genuine enthusiasm for helping customers * Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team * Takes responsibility for owning tasks and uses initiative to solve problems * Always prepared to work flexibly and productively across the store to a high standard - you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things * Comfortable in learning to use new digital tools and technology to do your job brilliantly * Have great attention to detail, keeping the store clean and clutter free, always looking to create the best shopping experience for our customers Working for us has great rewards: We truly value our colleagues and provide market-leading benefits and training to reflect that: * Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day * Free food and hot drinks - provided for Colleagues in all our stores * Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave * Pension – we’ll match between 4-7.5% of your pension contributions * Sainsbury’s share schemes – buy Sainsbury’s shares at discounted prices * Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more * Wellbeing support – including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here [https://stores.sainsburys.co.uk/]. Sainsbury’s company vision Our vision is to be the most trusted retailer, where people love to work and shop. That means harnessing the talent, creativity and diversity of our colleagues to ensure that customers receive great service every time they shop with us. If you would like to hear more about our vision and values, be sure to visit our corporate page. We invest in training, development and multiple initiatives to ensure our teams feel enabled to offer the best shopping experience to our customers and that Sainsbury’s is truly a ‘Great Place to Work’. We’re in the business of looking after our biggest asset. Our people. That means making it our business to properly take care of the potential and wellbeing of our truly outstanding teams. Join us in HR, and we’ll make it yours too. They bring the spark, the funny, the graft, the grit. And they’re literally the most important asset we have. So it’s in our interests to give the people at Sainsbury’s everything they need to feel valued, engaged and motivated, and truly able to shine. That’s where our HR colleagues have a pivotal role to play. From our ‘centre of excellence’ teams in Reward and Recruitment, through to our core teams in Change and Talent, they’re creating environments that allow our colleagues to thrive and we’re proud of their incredible ability to understand Sainsbury’s inside out.

Responsibilities

The role involves providing direct customer support across various store points like checkouts, self-service tills, and petrol stations, while also fulfilling online grocery orders by picking high-quality products and managing Click & Collect parcels. Responsibilities extend to maintaining product knowledge, handling administrative tasks like complaints and refunds, and ensuring the safety and cleanliness of the store environment, including car parks.