· Working independently to manage customer relationships and recover targeted lists of overpayments for ongoing projects
· Manage statement requests, responses and recoveries of missed credits, overpayments and other value
· Analyse, review and provide proof for VAT recoveries to satisfy customers to adjust and recover
· Deliver services projects from initial kick-off through to completion and handover
· Conduct ad-hoc data review projects for customers (typically for new FISCAL software customers, pre-paid by clients), analyzing customer data and summarizing results, key trends, and high-risk areas/values
· Provide clear progress reports and summaries to the business regarding progress and recoveries for multiple projects
· Foresee problem accounts and situations and seek to escalate towards a suitable solution promptly and appropriately
· Conduct detailed reconciliations on large accounts to confirm errors and compile recovery back-up
· Communicate effectively by both Teams and email with suppliers and stakeholders
· Manage customers weekly via meetings to review updates, next steps, and actions
· Provide accurate forecasting to the Services Team Lead for monthly/quarterly reporting
· Build and maintain positive relationships with customers, fostering trust and confidence in our services
· Collaborate proactively with other departments to ensure seamless service delivery
· Maintain up-to-date knowledge of our product portfolio and industry trends