YOUR NEW COMPANY

Service Coordinator, Newcastle West, Co Limerick
Our client is a mechanical contracting company. They are now seeking to recruit a Service Coordinator to work in their service department. Working closely with their team of Service Engineers (Refrigeration and Heating Ventilation AC Units), the Service Coordinator will agree the service schedule on a daily/ weekly/ monthly basis and be responsible for the Service System data entry and management. Understanding or previous experience working in a HVAC / Refrigeration / Engineering or Construction environment would be beneficial. This is a key communication and coordination role which entails customer contact and key internal stakeholder contact on a daily basis. Possessing strong planning and organising skills coupled with excellent verbal and written communication skills are essential for this role.

Roles & Responsibilities

• Scheduling of service and maintenance contracts with clients and company service engineers
• Responsible for data entry into service scheduler
• Control of timely receipt of service engineers check sheet documentation
• Control of service contract check sheets internally and transfer of check sheets to clients
• Work with the stores department to ensure all service and calibration tools are made available for service engineers
• Maintain holiday tracker for service engineers to ensure resource availability
• Support management in the implementation of software
• Co-ordinate callouts from clients to the main office
• Maintain all service contract calibration schedules
• Report key performance indicators to contract manager
• Ability to communicate and deal effectively with clients and company personnel on a daily basis
• Self-motivated and capable of working on their own initiative
• Mechanical background would be helpful, but not essential.
• Understanding of thorough follow-up process on documentation, organising, documentation controller type roles
• Able to work with a service management setup, liaising with service engineers and co-ordinating scheduled work.
• Create and edit Service check sheets as and when required to ensure adherence to contract terms and all our Health and Safety requirements.
• Maintain all service contract calibration schedules (mainly gas detection) to the highest standards.

Skills Required:
Understanding or previous experience working in a HVAC / Refrigeration / Engineering or Construction environment would be beneficial. Ability to plan out schedules and coordinate with the service engineering team Excellent PC skills and experience and proficiency using similar customer type service IT systems. Excellent teamwork skills and the ability to communicate effectively, both written and verbal.

WHAT YOU NEED TO DO NOW

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Roles & Responsibilities

• Scheduling of service and maintenance contracts with clients and company service engineers
• Responsible for data entry into service scheduler
• Control of timely receipt of service engineers check sheet documentation
• Control of service contract check sheets internally and transfer of check sheets to clients
• Work with the stores department to ensure all service and calibration tools are made available for service engineers
• Maintain holiday tracker for service engineers to ensure resource availability
• Support management in the implementation of software
• Co-ordinate callouts from clients to the main office
• Maintain all service contract calibration schedules
• Report key performance indicators to contract manager
• Ability to communicate and deal effectively with clients and company personnel on a daily basis
• Self-motivated and capable of working on their own initiative
• Mechanical background would be helpful, but not essential.
• Understanding of thorough follow-up process on documentation, organising, documentation controller type roles
• Able to work with a service management setup, liaising with service engineers and co-ordinating scheduled work.
• Create and edit Service check sheets as and when required to ensure adherence to contract terms and all our Health and Safety requirements.
• Maintain all service contract calibration schedules (mainly gas detection) to the highest standards