Services Coordinator I (Ira D. Hall Square) at MidPen Housing

Sunnyvale, California, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jan, 26

Salary

29.0

Posted On

09 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Relationship Building, Community Engagement, Problem Solving, Attention to Detail, Organizational Skills, Communication Skills, Crisis Intervention, Data Management, Outreach, Partnership Management, Program Delivery, Needs Assessment, Team Collaboration, Technology Proficiency, Bilingual Communication

Industry

Non-profit Organizations

Description

About MidPen At MidPen, we build communities that change lives. Since 1970, we have been committed to our mission: to provide safe, affordable housing of high quality to those in need; establish stability and opportunity in the lives of residents; and foster diverse communities that allow people from all ethnic, social, and economic backgrounds to live in dignity, harmony, and mutual respect. We develop affordable housing, provide professional property management for all our communities, and coordinate robust onsite support programs that help residents thrive. We are active in 12 Northern California counties and have earned recognition as one of the nation’s leading non-profit developers and stewards of affordable housing. Our current portfolio of more than 130 properties is home to 20,000 working families, seniors, and people with special needs. We take pride in delivering affordable housing solutions, and we invite you to join us on a journey toward social, economic, and racial equity. MidPen is, once again, proud to be certified as an official Great Place to Work® in 2025. Property Name: Ira D. Hall Property Type: Family, Supportive Ira D. Hall Square, a new building set to open in November, is part of our latest developments. This new construction property will serve as a vibrant home to new residents, and we’re excited to be welcoming them into a space designed to foster community and opportunity. Services Coordinator I The Resident Services team is responsible for bringing essential support services to our residents. Our three areas –Family Services, Senior Services, and Health and Supportive Housing – build relationships with our residents by engaging, connecting, and providing services to help them maintain stable housing and achieve self-sufficiency. Our programming emphasizes long-term financial and physical health and mobility and spans financial workshops, ESL classes, senior wellness activities like Bingocize (BINGO and exercise!), after-school programs, and a six-week summer program for young residents. The Services team is also instrumental in ensuring food security through onsite food distributions in partnership with local organizations. Resident Services also works closely with our residents and community partners, and their fellow MidPenners — including close collaboration with our Property Management team. The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents, including after-school and summer programs, ESL support, health workshops, food distribution, financial training, and rental assistance. The role also leads outreach and community events—especially at the new Ira D. Hall Square property—fostering relationships and a welcoming environment to help new residents build lasting connections. Responsibilities: Program Delivery: Implements onsite programs and ensures compliance with internal standards and regulations. Program Efficacy and Efficiency: Facilitates the integration of the new residents into the community, ensuring that services and programs are effectively introduced and tailored to meet the needs of individuals as they settle in. Outreach & Marketing: Conducts door-to-door, phone, and email outreach to promote services to residents. Documentation: Prepares and submits required reports and documentation for internal and external stakeholders. Crisis Intervention: Assists with low to moderate crisis situations and follows mandated reporting procedures. Partnership Management: Engages with community partners, monitors service delivery, and supports partnership goals. Resident Engagement: Conducts needs assessments, responds to resident concerns, and supports property planning. Data & Reporting: Maintains accurate records and ensures timely reporting of service activities. Team Collaboration: Participates in meetings and events, communicates with supervisors, and fosters teamwork with property staff. Qualifications: Knowledge, Skills, and Abilities Demonstrated customer service orientation and strong relationship and community-building skills to help new residents transition into their homes Solid judgment, discretion, and problem-solving skills when working with families and students Desire to work with high needs and untapped populations Strong attention to detail and organizational skills and demonstrated ability to work independently Excellent reading, writing and verbal communications skills and comfortable communicating across language barriers, including using translation apps and services to navigate multiple language needs; [some positions may also include “proficient in Spanish, Russian, Korean or Vietnamese” if required at a specific property] bilingual requirements are determined based on resident/property population and will be applied accordingly Effectively use Outlook, OneDrive, Teams, Zoom, Salesforce, Microsoft Office Suite and other technology tools to support interactions with peers and supervisor Satisfactorily pass required background check Working Conditions Must be available to work 9:00 AM - 6:00 PM, Monday through Friday; a minimum of one but up to two or more evening(s) until 7:00 PM, and occasional weekends required Ability to travel between properties New construction property All new residents are moving in Education and Experience High School Diploma or GED and 1 year of experience and/or training in community development, social services, or related field; Progress towards a 2-year or 4-year college degree preferred. Minimum of one (1) year experience working in any of the following related areas: Families, adults, and youth in a diverse population Youth (5-12 age range) in a classroom or after school setting Older adults/elderly support and service Experience supporting program and service implementation and coordination Experience collaborating with local service providers preferred Pay Range $26.00 - $29.00 Hourly - Pay based on applicable experience and qualifications Benefits and Compensation (see here for full details) Health Insurance Dental, Vision, Life & Disability Insurance 403(b) Retirement Investment Employee Education Reimbursement Program Paid Parental Leave FSA for Childcare, Medical, and Commuter Benefits EAP Program Pet Insurance Paid Time Off Company Holidays Wellness Days EQUAL OPPORTUNITY EMPLOYER MidPen Housing Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Consistent with its obligations under the law, MidPen Housing Corp. will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of his or her job.

Responsibilities

The Services Coordinator I facilitates educational, wellness, and asset-building programs for MidPen residents. This role also leads outreach and community events, fostering relationships and a welcoming environment for new residents.